Much has been written about how banking organizations large and small have been caught flat-footed in the face of the digital disruptions taking place in the financial industry. On the bright side, a recent Accenture [...]
by: Brandon Kuehl Tokenization, or the replacement of sensitive payment data with a unique identifier called a token that cannot be mathematically reversed, has a number of implications for financial institutions (FIs) that issue credit [...]
Until April 8, you can help kick start a collaborative program aimed at boosting CUs’ market position. by: Kathryn Clancy Remember the last time you tried to explain to a friend from out of town [...]
by: Ellen Chang The interest rates Taylor Rogich gets for his car and personal loans from his credit union are much lower than those from his traditional bank. That means the 24-year-old in Coconut Creek, [...]
An ugly situation with an Alabama credit union illustrates why having a social media policy signed by all employees is absolutely essential. An employee of MAX Credit Union is accused of publishing Facebook posts that [...]
by: Joe Swatek How do you know an item you plan to buy is worth the money you’re asked to spend? Probably, you read reviews written by people who purchased and used the item. [...]
Today’s financial institutions must offer mobile channels for their consumers to complete financial transactions on the go. However, human interactions are best at building an initial relationship. According to Channel Delivery for Tomorrow published [...]
It can be hard for credit unions, and our financial industry as a whole, when you feel that you aren't “interesting” enough to produce content to support your online marketing efforts. Sure, the tech, fashion, [...]
“I absolutely believe that people, unless coached, never reach their maximum capabilities.” -Bob Nardelli, former CEO, Home Depot In one way or another I’ve been coaching people for more than 30 years. I started [...]
My parents still don't understand the concept of a hashtag. If you're reading this article, it's possible you don't, either. That's ok, since I believe a lot of people are in the dark, yet feel [...]
Marketers from around the credit union movement are in Las Vegas this week sharpening their skills and getting ideas at the CUNA Marketing and Business Development Council Conference. Follow along on twitter at the #MBD15 [...]
by: Georgann Smith Community financial institutions (FIs) are viewed as a trusted source of financial education for consumers. As the U.S. payments industry continues its migration to EMV chip cards, it’s essential for [...]
Voice communications are extremely important to your credit union. From your call centers to your collections office, your members and staff rely on solid voice capabilities. In fact, voice/telecom systems are often listed as [...]
by: Dan Berger Leaders know what it takes to be successful. In fact, our successes, at least on a professional level, can often be seen by others. A couple examples: a decision made that led [...]
People receive over 3,000 advertising messages a day (more or less depending on your source). But are they receiving your credit unions’? They probably are not receiving your messages if all you are doing [...]
