The morning after
by: Henry Meier Just as you should have a plan to rapidly recover your credit union operations in the event of a natural disaster, so too should you have a plan to rapidly get up [...]
News Archives
How a new brand transformed a retail branch
Branding touches everything. Your people and your products. Your boardroom and your break room. Your mission and your marketing. And especially your branches. Inspire Federal Credit Union offers an excellent example of a credit union [...]
Automated marketing for credit unions
It seems like every marketer I talk to is overwhelmed by the growing number of items on their to-do list. “You know, back in the day, we had to do the same things in marketing ... [...]
Go make a difference
This past weekend I had the pleasure of attending the confirmation of my grandson Christopher. Milestones in a young person’s life are very important and ones which involve a person’s faith are even [...]
Board & management organizational quality decision-making
Quality decision-making is central to the purpose of boards and managements of credit unions. Decision-making is a process and methodology, regardless of whatever model is used (see Gareth R. Jones, Organizational Theory, Design, and Change). [...]
The Mackay 66 and how it changed everything
It was spring of 1993 and I subscribed to and read each month, cover to cover, "FORTUNE MAGAZINE." On page after page of the March issue was an advertisement for a new software package from [...]
Credit card submission agreement rules may be temporarily benched
by: Jane Pannier It’s a red-letter day when a cumbersome process is retired for the new and improved. The CFPB has recognized the glitches with the portion of Regulation Z that requires credit card [...]
How to structure your credit union for innovation
by: Matt Calman Innovation, we can all agree, is critical for success, and even survival, in today’s fast-evolving banking industry. At the same time, as every banker knows, innovation is easy to talk about [...]
Moving to Mars to find more time in the day
by: Laurel Stiller Sometimes solutions to big problems appear in the most unexpected places. In my case, a solution appeared while helping my daughter with a recent science project about Mars. It reminded me of [...]
Why analytics requires standard data sets
With systems designed to capture a robust amount of data on every transaction that occurs throughout the credit union, standard data sets are required to form strong analytics. by: Nate Wentzlaff Credit union leaders must [...]
4 step plan to credit union cloud readiness
In the Disaster Recovery/Business Continuity (DR/BCP) planning world we use the saying “It’s not IF something happens, it’s WHEN“. The same is now being said for whether credit union’s will [...]
5 reasons risk management people are brilliant
by: Anthony Demangone Yesterday, I spoke with nearly 200 risk management people attending NAFCU's Regulatory Compliance School. I use the term "risk management" to include internal auditors, compliance professionals, and those with "risk management" in [...]
Member rewards and the modern consumer
In today’s ultra-competitive credit/debit landscape, the benefits offered can make a substantial difference in a consumer’s mind. Like many other aspects involved in the buying experience, rewards programs are quickly evolving to [...]
Six characteristics of successful young leaders
It is a great time for credit union young professionals (YP) in pursuit of growth and leadership. For one, there is an incredible amount of development, recognition and networking programs out there for credit union [...]
Even after audit is complete, still work to be done
One of the most important pieces of an effective compliance program is the audit function. Audits may help to identify individual compliance concerns or general gaps in a credit union’s program. However, the work [...]