‘Credit Unions need to get on social media, especially YouTube, because that’s where the action is.’ Great advice as far as it goes. But without a purpose, social media presence doesn’t expand a [...]
Really looking at your brand can be a scary experience. Once you start asking questions and looking at different aspects it can be very much like pulling at the thread which unravels an entire sweater… [...]
There are only a few times I can think of in my social media history that I’d suggest immediately trying out a new platform just for the hell of it. Meerkat is one of [...]
by: Scott McClymonds The more I work with financial institutions, the more I find that the greatest catalyst to profitability, growth, and member loyalty is leadership’s ability to align strategy, people, and systems. This [...]
by: Shazia Manus There’s no doubt, the credit union movement is alive and well in this country and around the world. The World Council of Credit Union’s (WOCCU’s) recent figures show credit [...]
CO-OP’s millennial campaign continues to attract new audiences to the credit union message Millennials have been the most attractive generation for all financial services for a while. And in the next few weeks, they [...]
by: Christina Pontisso The National Credit Union Foundation encouraged all credit unions to organize an event in order to partake in celebration of financial fitness day. Credit unions could partake by either wearing jeans/casual [...]
The Members Group CEO Shazia Manus joins us to discuss her latest white paper entitled "Reimagined Banking in the Age of the Consumer: 'Exploit and Explore' Philosophy will Secure the Futures of Community Financial Institutions." [...]
The quest for consumer data is on and it’s hotter than ever. Everywhere you turn, someone wants your opinion about something. Whether you’re asked to participate in a telephone survey, an online survey [...]
At CUNA’s GAC, we put on our pink ties and met for the 2015 Global Women Leadership Network breakfast. We remembered what set us upon this journey. After years of product development and market [...]
Managing your credit union career is totally up to you. Every leader needs to plan, monitor and review their performance constantly … and not just at your annual performance review. These five strategies will assist you [...]
In recent reports that have been published Credit Union Net Promoter Scores have held steady around 58 while Banks have rose to an a balmy 34. While making forward progress is positive, the scores are [...]
by: Lindsey Richardson To kick off National Credit Union Youth Month (April 1-30, 2015), I thought it would be appropriate to start a conversation regarding youth savings programs. Credit unions across the country participate in [...]
by: Karen Gordon Forgotten passwords are an all too common customer experience. The typical scenario is to make a few guesses, hope you don’t get locked out of your account, and eventually end up [...]
The word disruption in today's credit union space is becoming as commonplace as Apple Pay headlines, Final Four predictions, and crying teenage girls over Zayn Malik leaving One Direction. Oh, the horror. But, seriously, what [...]
