by: Paul Ablack Credit union leadership teams are increasingly realizing the “buzz” around Big Data & Analytics is real. However, there are two significant questions that get asked about this topic: Why should credit unions [...]
by: Brian Day Mobile payments in the U.S. are set to nearly triple, expected to total $142 billion in five years, according to Forrester research. That’s up from $52 billion in mobile payment [...]
by: Michelle Harbinak Shapiro “Sales 101, know your customer,” I overheard a colleague repeat several times at a recent training event. As cliché as it may sound, knowing your customer is the single most important [...]
Most credit union leaders are familiar with the concept of Big Data and business intelligence, but many fail to fully understand the significance they have on their credit union and its future. Big Data & [...]
During a sermon last week at church, I was inspired by my leader's counsel to “choose your rut wisely; you might be in it for a while.” To illustrate the point, he shared that back [...]
It would be almost impossible to deliver one article that explained how to improve the borrower’s experience. For those of you looking to improve your mortgage operation and have word of mouth be your [...]
How can CUs of all sizes best get on board with this new trend? by: Lisa Hochgraf Sometimes I get a single press release about a topic new to me and that prompts a story [...]
Consumer banking transactions are increasingly moving through digital channels, and financial institutions everywhere are embracing this trend. At the same time, digital banking technology is quickly advancing, with huge implications for credit unions and their [...]
Leadership requires mutual trust but also the courage to talk truth. It is with constant amazement when I learn a “leader” is hesitant to have tough conversations about attitude or performance. It is even more [...]
by: Cindy Williams Once, when I was conducting BSA training for front-line staff regarding suspicious activity, I gave them an example of a retired gentleman at the credit union that several times a week made [...]
During our time at the 2015 CUNA Governmental Affairs Conference last month, we were honored to visit with PenFed's CEO James Schenck at the credit union's headquarters in Alexandria, VA. We discussed the value of [...]
Note: The following is an excerpt from 30 Ideas to Build and Live Your Brand. For a free copy of the complete book, click here. Everything about your financial institution communicates something about your brand – [...]
Spring is upon us (according to the calendar) which means it’s time for all that spring cleaning. Yes, the garage needs to be cleaned out and swept. Yes, the car needs to be vacuumed, [...]
On a recent Monday at Southwest Montana Community FCU, Nikki Hasley greeted each person who walked through the door with a warm smile, a willingness to help, and often addressed them by name. The day [...]
Before embarking on your organization’s quarterly performance review take a moment to think about what is being measuring. Here are a few questions to ask yourself about what you are evaluating. Are Key Performance [...]
