The Chicago Tribune recently carried an article that caught my attention. The article entitled “5 Senior Discounts to Avoid” was written by Cameron Huddleston of the Kiplinger Group. The most disturbing part of the article [...]
by: Alex Castley Since the Next Top Credit Union Executive competition, people have asked me how to get buy-in from their executive team for some of their creative ideas. I’m lucky enough that the [...]
by: Jane Pannier The NCUA has gone back to the drawing board and reissued a revised proposal concerning federal credit unions’ ownership of fixed assets. The proposed rule issued in 2014 drew mostly negative comments [...]
by: Shazia Manus Innovate or die. That’s a recurring message for financial institutions (FIs) today. There’s no doubt innovation is a buzzword, but that doesn’t mean it isn’t incredibly important. In [...]
by: Paul Ablack I had the opportunity to attend NACUSO 2015 in Orlando last week. NACUSO is a great conference to interact with other thought leaders in the credit union industry to make valuable business [...]
Most Americans would prefer to use a community-based financial institution, so what's it going to take to get megabank customers switch? by: Gabe Krajicek If all things were equal, two out of three U.S. [...]
Easy answer, right? We all want to say that we provide a premium experience for our members. That's what separates us from the "ugly B" and for so many years, we've hung our hat on [...]
by: Joe Swatek As a financial services marketing professional, your job is to persuade likely prospects to open new accounts and take advantage of services at your institution. That description almost makes it sound simple. [...]
Nine and a half times out of ten when I ask an employee at a financial institution why they’re better than the competition, they tell me it’s because their service is better. “We [...]
“The less people know the more they yell.” ~ Seth Godin For more than 30 years (wow that's hard to admit) it's been my privilege to work with a lot of different businesses. Regardless of the [...]
Operational efficiency is the result of one or more of the three following factors: Employees who know what they are doing and are motivated to do it. Processes and procedures that make operations more efficient, [...]
by: Dan Berger While many of my blog posts focus on C-suite executives becoming better leaders, all CEOs and managers would agree that those in our organizations who might not have a leadership position still [...]
by: Anthony Demangone We've heard or seen the numbers. Employees are not engaged with their work. In fact, some have gone so far to say that as few as 13 percent of employees are truly [...]
It was a good day at work. by: Josh Streufert I've written before about why I love producing radio. Now I can add one more reason to the list — a precocious, seven-year old, all-pink, all-attitude, [...]
The Members Group Brandon Bolger and Brandon Kuehl (Team Brandon, if you will) recently penned a white paper entitled: "U.S. Participates in the Global Fight Against Card Fraud." One would hope we would be [...]
