Four thoughts on yesterday’s NCUA Board meeting
by: Henry Meier When I tell people that a good chunk of my professional life is spent reading and responding to regulations, they smile and their eyes glazed over as they try to suppress a [...]
News Archives
Helping out the kids
My 15 ½ year old son, Joe, has started cutting the grass more regularly. The key part of the sentence is 15 ½ year old because that means he’s not too far away from getting a [...]
Going green saves trees … and saves green in the budget
Going Green Saves Trees … And Saves Green in the Budget Spring is here! Birds are singing, snow is melting … and postage rates are rising. As has been true for the past nine years, spring grows [...]
Who am I?
I’m the one that lets others take the credit. I’m the one that when blame is passed around, I bear the brunt of it. I’m responsible for my ship and I accept [...]
Supervisory committees function well, but …
Just like CUs and their boards, supervisory committees must change with the times. by: Michael G. Daigneault, CCD We survey a lot of credit union board members. And generally most will say they are pretty [...]
Bill pay rewards improve consumer engagement
Linking rewards to important activities that increase engagement, reduces attrition and improves loyalty is a way to move past traditional barriers to adoption. by: Tom Roberts It’s a classic win-win scenario. Well-constructed rewards programs [...]
Give a little lagniappe
I learned a new French/Cajun word recently in working with one of my clients (Lafayette Schools Credit Union): lagniappe. It is the French word for “extra.” For example, if you’re cooking up some [...]
Number of problem credit unions fall in Q1 2015; Assets and shares increase
by: Keith Leggett The National Credit Union Administration reported that the number of problem credit unions fell by 18 during the quarter to 258 credit unions at the end of the first quarter of 2015. [...]
Seven steps to collaboration in disagreement
by: Rich Jones When all parties are agreeable, collaboration is easy. It is when the parties are not agreeable that a leader goes to work. Disagreements can come from many sources and for many reasons [...]
The leading reasons credit union CEOs fail as leaders
Weak leadership is commonplace among CEO’s across all industries and credit unions are no exception. The financial and emotional impact on the credit union, its stakeholders (members) and the community that relies upon the [...]
3 ways to WOW your members with a New York state of mind
New York City – the Big Apple, the Capital of the World – is my hometown. I grew up in Brooklyn back in the days when every kid was a free-range kid. Before I was out of [...]
How credit unions can fix the financial literacy crisis
The Great Recession officially ended six years ago, but many consumers still believe they’re on shaky financial footing. According to a new study, more than a quarter of Americans (27 percent) say they don’[...]
Get productive: are you seeing people in your credit union?
Seeing my name on the iPad outside the Palazzo hotel in the Vegas heat, I walk up to meet Andy my driver. His big smile and friendly manner are such assets in his business. One [...]
More merchants ready for #EMV chip cards
by: Brandon Kuehl A staggering number of EMV chip cards are expected to be delivered to the homes of American consumers over the coming months. The International Card Manufacturers Association anticipates its U.S. and [...]
THINK Inward: Industry Insights to Kick Off THINK 15
On Tuesday, May 5, the THINK 15 conference in Colorado Springs, CO, will kick off with the THINK Inward sessions. Four distinct tracks will explore the needs of today’s consumer and what credit unions [...]