“There cannot be a crisis next week. My schedule is already full.” ~Henry Kissinger The very definition of crisis means something unplanned. Crisis communication is the scary part of public relations and communications. It’s [...]
In their book, Switch: How to Change Things When Change is Hard, Chip and Dan Heath introduce readers to the story of Jerry Sternin. Sternin, who works for Save the Children, was sent to Vietnam [...]
by: Shazia Manus Change is an inevitable part of life, and innovating to adapt to change is an important part of remaining successful in today’s financial services environment. I recently took a closer look [...]
The attention of consumers is at a premium. The latest research says that you have only seven seconds to hook the viewer or listener of your ad and get them interested. In fact, erring on [...]
by: Kristiana Lockman I’m used to brands chasing me. Like the maker of the sparkly shoes I abandoned in a cart, the one that stalks me as I move around the Internet. Reading an [...]
As a generation who has been raised online begins its financial journey, digital demands on financial services will begin exploding. by: Nate Wentzlaff The credit union industry is the middle of a digital revolution. As [...]
by: Christina Pontisso Credit unions really raised the bar this month by celebrating Credit Union Youth Month. Credit unions hosted several events, contests, campaigns, and more to help get members, especially the younger ones, excited [...]
by: Kirk D. Sherman and James S. Patterson After almost eight years and several false alarms, the IRS may finally issue the new Section 457(f) regulations addressing nonqualified deferred compensation plans and severance plans. [...]
The CUES team is fired up to drive forward the organization and its talent development mission, even in this period of big change. The fact that this wonderful group of employees has such spirit is [...]
I recently saw an article written by Jim Blaine, the CEO of the $28 billion State Employees’ Credit Union, in which he shares his perspective on credit union marketing. It took me a while to [...]
Balancing fraud protection with the customer experience continues to be a difficult objective for all credit card issuers, including credit unions. Strategies to achieve this balance are only becoming more complicated as the payment fraud [...]
Why do we so often fail to meet our own goals? Numerous reports have shown that most people who set goals or resolutions at the beginning of the year rarely meet those goals. In fact, [...]
by: Anthony Demangone A big part of a successful conference is networking. Content is wonderful. But networking can unlock opportunities and solve problems. Want an example? During a meeting here in Key West, someone spoke [...]
by: Brandon Kuehl There’s no question the U.S.’s conversion to EMV chip cards has been, and will continue to be, a significant undertaking. As with any transition of this magnitude, there are [...]
If your credit union member is unable to work due to a disabling injury or illness what would happen to their ability to make their loan payment? May is Disability Insurance Awareness Month. And, it’[...]
