Builders, bankers and risk
Our last article, titled “Builders and Bankers,” highlighted the difference in leadership style between builders and bankers, using the analogy of building a hot fire in a wood stove vs. banking the coals to keep [...]
News Archives
Websites shouldn’t just use marketing’s budget
The average credit union spends approximately $1.4 million on a new branch, and that doesn't include the real estate. The irony is that one branch doesn't even make up the majority of touch points [...]
Become a Vendor Assessment Jedi
by: Randy Lindberg, Founder and Managing Partner with Rivial Security (A Quantivate Partner) There are some ordinary steps that you can take to assess vendor due diligence. But, you don’t want to be ordinary… [...]
Credit unions can break dangerous inertia with innovation
by: Shazia Manus In a recently released white paper exploring financial institution (FI) innovation, I highlight the importance of agility for credit unions to achieve market relevance. In the paper, “Reimagined Banking in the Age [...]
5 tips to effectively use social media at your credit union
by: Trevor Rasmussen Community banks and credit unions do a lot of things well, but their use of social media could be better. Big banks dominate the Financial Brand’s list of top banks using [...]
HAMP and HARP to be extended
by: Henry Meier To no one’s surprise, FHFA Director Mel Watt announced in a speech Friday in California that the GFE’s would extend their participation in the Home Affordable Modification Program (HAMP) and [...]
Personalized lending for the digital consumer
Financial institutions are ready to lend and consumers are ready to borrow, creating a perfect storm of lending opportunity. But, traditional loan acquisition programs often miss the mark due to lack of alignment with consumer [...]
How to balance technology and branches
I saw a Frost Bank commercial recently that impressed me. It says there are a lot of ways to connect with Frost (Apps, Website and ATM’s) but to be honest none of these connections [...]
Strengthen your credit union with internal storytelling
Culture is often the vehicle that takes an organization from good to great. It can be credited with impacting your business in a variety of ways, from improving financial importance to increasing job satisfaction and [...]
5 powerful ways to visualize your data’s story
Data is all around us. Some of it is big and some of it small, regardless the size, the biggest challenge is not necessarily analyzing it, but sharing our findings. With 65% of the population [...]
Ego vs. ROI: Why a viral goal is wrong for your credit union brand
At a recent conference, the speaker pointed out a “viral” TD Canada YouTube video series with an Automated Thanking Machine. In this campaign, a (very expensive) fake ATM is filmed by a (very very expensive) [...]
Defeating a loser mindset
by: Dan Berger Think positive. These are common words we’ve all heard, thought and probably said on occasion to get out of a negative mindset. Despite their possible overuse, the words are true: your [...]
Knowing when it is over…
Just this week, the Muscular Dystrophy Association announced that it was ending its decades long telethon. Good for them. Now, don't misunderstand me. I have nothing but love and respect for the telethon. If you [...]
Some retailers still lagging in EMV readiness
by: Brandon Kuehl While the majority of card issuers appear to have their acts together on EMV chip cards, retailers are in another place altogether. ACI Worldwide surveyed merchants regarding EMV preparedness during a National [...]
Do you know the answers to these questions
by: Henry Meier Don’t be fooled by the fact that it’s a beautiful morning here in Albany New York and Memorial Day is right around the Corner. These are actually compliance omens. It [...]