A tale of caution and frustration
by: Joe Winn Are you successful? How do you define it? From your member’s perspective, it could be in the amount of money you help them save. For your team, they may consider community [...]
News Archives
The thing about progress…
by: Sean McDonald The renowned Austrian philosopher Ludwig Wittgenstein wrote, “the thing about progress is that it always seems greater than it really is.” There is certainly truth in that statement. How many times have [...]
Just say NO to potential credit union members
So how will you be different? To me, that is the primary challenge for this generation of leaders at every credit union. The Digital Age is moving your prospective members to see that they don’[...]
High performance credit union mortgage lending: Member share and mortgage employees
We’ve written in these pages before about the cost of manufacturing mortgage loans and how that cost has grown over the past several years. We have just completed our most recent analysis -- working [...]
Credit union training & development at the heart of excellence
Employee training and development are the cost of doing business. If you expect excellence from credit union personnel, then you must give them the tools with which to provide excellent member service. Quality is derived [...]
LEVEL5 transforms branches at the Financial Brand Forum
by: Anthony Burnett In a 15 minute rocking presentation complete with video clips and inspiring audio tracks, LEVEL5 showed the recent 2015 Financial Brand Forum attendees how the company would transform New York City’s [...]
Are you aggravating your credit union members?
by: Anthony Demangone We just finished a conference last week. The conference went well. But not everything was perfect. Let's talk about the noise. The conference food services (kitchen, cleaning) seemed to be directly behind [...]
Prepare for changes in data collection rules 2
by: Edward Kramer, EVP, Wolters Kluwer Financial Services In part I of this series, the new data fields that the Consumer Financial Protection Bureau (CFBP) seeks to collect for more HMDA reporting transparency and timeliness [...]
Kids got wild about saving: $23.5M
by: Christina Pontisso The numbers are in from #CUYouthMonth. Kids saved more than $23.5 million during last month’s National Youth Saving Challenge. As a reminder, April was national credit union month as well [...]
6 steps to deliver omni-channel experiences
by: Nate Wentzlaff The moment a member walks into a branch, they are inundated with the brand of the credit union. They will be greeted by staff trained a certain way, receive documents with the [...]
5 killer features of Hosted VoIP for credit unions
As the Credit Union industry is becoming more dependent on technology, credit union hosted VoIP solutions are becoming more and more common. The standard argument for leaving your old, outdated telecom strategy and opting for [...]
5 ways to stretch your marketing budget
So here’s the good news: marketing budgets at credit unions across the country are growing. For a lot of CU marketers, though, that means more eyes are focused on how those dollars are spent. [...]
The last mile: Why a semantic layer matters
Credit unions are ramping up their adoption of Big Data & Analytics. The frustration with valuable business information being trapped in multiple data silos has boiled over. Projects to integrate these disparate data sources into [...]
What you need to know about Regions Bank’s $7.5 million overdraft penalties
In case you missed it, the CFPB leveled a substantial fine—$7.5 million to be exact—upon Regions Bank for flying way off course with their unlawful overdraft practices. The bank was required to [...]
Representing the whole: Credit union association leadership
There has been a lot of discussion lately around the various system associations, their structure, governance, and effectiveness. For some, this is viewed as healthy dialogue, while for others, it is a source of angst. [...]