The separate training requirements imposed by the state-level SAFE Act (Regulation H) and the Truth in Lending Act (Regulation Z) continue to cause confusion in the industry. This article sets out to unlock the mystery [...]
If you’re like me, it’s getting old. Seems like one news story after another is focused on compromised data or other cybercrime. The records of 100 million consumers are at risk, thanks to [...]
by: Gillian Smith In a recent conversation with a colleague, we had a philosophical, almost existential debate about referral rewards, chiefly, what are referral rewards? Right now, you might be thinking “that’s a stupid [...]
Begin your strategy to connect with them today. by: Wallace Jones As a leading mortgage partner within the credit union industry, we are often asked what the future of home lending will look like. Will [...]
by: Jim Nussle Frank Keating really fumbled his assessment of how credit unions work (After the NFL Decision, It’s Time for Credit Unions to Stop Abusing the Tax Code, Roll Call, May 8) – but [...]
The strong growth in the auto portfolio drives gains in first quarter consumer lending for America’s credit unions. by: Sam Taft Nearly every type of lending surged during the first quarter of 2015 for [...]
Credit unions are known for their community focus and commitment to member service, but they're also becoming renowned for transparency and fairness regarding members' banking needs. That was one of the findings in a new [...]
And why credit unions have a moral responsibility to teach their members financial literacy Credit unions sell trust and relationships as core values. Yet, so many are facing member loyalty dilemmas that have never been [...]
If there’s one thing marketers and their clients can agree on, it’s this: Marketing is harder in the Age of the Consumer. With a world of information available at their fingertips, consumers are [...]
I don’t favorite tweets very often, but Brad Paisley’s words honouring my home nation are ones that have stuck with me after reading tens of thousands of tweets during my Twitter Life. I [...]
Around the globe, young leaders are making their impact felt at credit union conferences. While WYCUP and Crash events are perhaps the best known, other young leader conference events are creating forums for young leaders [...]
by: Brandon Kuehl Since its inception in 2012, the EMV Migration Forum has worked to bring all payments industry players together to work collaboratively toward a successful EMV migration. To that end, the forum recently [...]
Americans nearing retirement worry about more than just how they’re going to spend those savings. According to the 2015 Consumer Banking Insights Study, 67% of Americans age 55 and over feel the least in [...]
Customer experience in banking has been relegated to a subservient position, responsible for 'ease of use' and measured by questionable customer satisfaction scores. Lost in the translation is the emotional ties consumers have with their [...]
A recent article in Adweek magazine highlighted the absurdities in a number of Internet start-up company names. These ran the goofy gamut from Qoop and Heekya to Fairtilizer and the surreal Doostang. The crux of [...]
