by: Brad Powell Credit unions often ask me if they can achieve the results they need by modernizing their existing system, or will they need to throw out the old one and bring in something [...]
Each year, the months of May and June are special. Tens of thousands of students graduate during those months and close a chapter of their lives while opening a new one. Students graduate from junior [...]
Many credit unions offer electronic statements and paperless correspondence to their members. But despite advances in online technology, and in the face of popular sentiment to “be green,” most continue to struggle to increase paperless [...]
Making dreams come true sounds more like the tag line to a theme park experience and not the end product from financial cooperatives. But it is the truth Members join credit unions in search of [...]
As digital strategies continue to proliferate throughout the credit union industry, the contact center has become essential. by: Nate Wentzlaff Calling a company about an issue can be a miserable experience. Being transferred to four [...]
One question we always get from our credit unions is: “What if someone posts something negative about our credit union on social media?” There are two types of negative posts. A member with a legitimate [...]
There are all types of music: classical, hard rock, rap, grunge and country. And then there is jazz—a unique music style born in New Orleans. During the Credit Union National Association’s Marketing Management [...]
Despite a significant drop in branch transactions, increased cost of processing and minimal improvement in productivity, the reduction in the number and size of bank branches has not kept pace. by: W. Michael Scott, President [...]
A new survey by The Filene Research Institute tracked 862 people who moved to a different U.S. city between 2011 and 2014 and found that 69 percent of them did not change their financial [...]
We are all aware Baby Boomers have reinvented every decade of their lives, which makes it no surprise they continue to do so. Some will retire, and some will stay working for longer than the [...]
Envision an elite athlete with toned muscles hidden under baggy clothes. Who knew he or she could run a mile in less than five minutes? Raoust+Partners helped Members Cooperative Credit Union in Minnesota trade [...]
by: Shazia Manus Innovation is an important element to successfully navigating the ever-changing waters of today’s technology-laden financial services environment. Open innovation is a particularly compelling form. With open innovation, one organization partners with [...]
by: Anthony Demangone I remember those wonderful books as a kid. Choose your own adventure. Do you take the crystal skull from the temple, or do you open the door? If you open the door, [...]
by: Preston Packer Do you remember the Domino’s Pizza commercial series from the late 1980’s – “Avoid The Noid”. Clad in a red, skin-tight, rabbit-eared body suit with a black N inscribed in a [...]
Look to the past and gain insights for tomorrow. by: Joe Winn Sounds like a telecom company’s tagline from the late 90s, right? For all I know, it could be (and my apologies for [...]
