Rounding out your credit union’s auto loan program is essential to maintaining a profitable loan portfolio. In order to achieve this, you need a mix of direct, indirect and refinanced auto loan programs. This [...]
Branch foot traffic has significantly declined as web-based banking continues to rise. However, by no means is the brick and mortar office obsolete. Better yet, it is evolving. It's reducing staff and space, relying on [...]
by: Brian Day There’s no question mobile devices are changing the way consumers bank, manage accounts and make payments. A recently released Federal Reserve report, “Consumers and Mobile Financial Services 2015,” highlights this evolution. [...]
We all know what it’s like to hear someone say something that shouldn’t cause offense but is said in an off-putting way. A person’s tone of voice can negatively affect the whole [...]
by: Theresa Witham According to data from NCUA call reports, 2,300 credit unions are engaged in member business services. The credit union industry holds $54 billion in loans with an average loan amount of $[...]
by: Bob Silker With liability shifts fast approaching, many independent ATM deployers (IAD) are asking: How do I upgrade my portfolio and stay in business. With estimates from Aite Group putting overall upgrade costs around $[...]
by: Matt Wilhelm Social media is stronger than ever as a tool for credit unions to promote their brand to new members. There are guidelines you MUST have in place in order to stay compliant [...]
Today's financial services environment is characterized by change. Several drivers of change include consumers, technology, and delivery systems. Moreover, financial institutions must change with these elements to remain relevant and competitive in today's economy. In [...]
Given the dynamism of our industry, there is often a compelling urge to be early to market with the next new product or service. The media, trade publications, conferences and webinars often fill us with [...]
“A poor introduction can derail even the best speech.” ~ Michael Hudson Chances are that in the past couple of months you’ve attended at least one education or training session, convention keynote, or business presentation. [...]
by: Anthony Demangone ROA. Delinquency ratios. Fixed asset ratios. Efficiency ratios. The list is long, and important. If you know your ratios and track them, you can see trends jump off the paper. But not [...]
It’s no longer just a trend, but a vital tool. by: Amy Neale If more and more of your credit union’s marketing budget is going to digital, you’ll want to read this [...]
by: Brandon Bogler Beyond generating revenue, cutting costs and managing risk, Big Data can provide a shot in the arm to financial institutions (FIs) looking to improve the consumer experience. Data, when analyzed properly, gives [...]
by: Wendy Blaeser Increasing revenue while reducing costs – it’s a universal goal for financial institutions. Yet with a regulatory environment and economic conditions that are constantly in flux, it can be singularly challenging to [...]
by: Ken Harris As the Internet expands, the familiar .com, .net and .org domain names are making room for thousands of .anythings. Financial institutions used to operating in a yourbrand.com world must decide how [...]
