What the strong U.S. dollar means for you
by: Caitlin White The U.S. dollar is stronger today than it has been over the last few years. What does that mean? When we talk about the U.S. dollar being stronger, it’s [...]
News Archives
What is flawless credit union branch experience in 2015?
The next time you walk into one of your branches, ask yourself this: “What do all of these people want?” It’s a valid question, considering that more and more transactions are being done outside [...]
Attracting college students to your credit union
The transition from high school to college is an exciting change for millions of Americans every year. In a lot of ways, the move symbolizes the transition from childhood to being an adult. There are [...]
Can you point out your credit union’s appendix?
When I was about 14-years-old, a sharp and searing pain rocked through my lower abdomen early one morning at school. Before lunch that day, I was on the operating table having my nearly-ruptured appendix removed. [...]
Builders, bankers and risk aversion
In this, our last installment in a series of articles on builders and bankers, we’ll take a look at the relative attitudes toward risk of each group (and perhaps debunk some misconceptions in the [...]
The 5 most common credit union content marketing mistakes
Content marketing is misunderstood in the financial services industry. Over the past year, we have assessed dozens of credit union content marketing initiatives and discussed the topic with hundreds of financial services professionals, yet we [...]
Don’t make my car buying mistakes!
It’s 4:30 on Saturday afternoon. Brooke is with her husband in the car dealer’s F&I office – and about to sign on the dotted line. She’s excited. Her new Lincoln [...]
Spice up your credit union marketing
by: Gillian Hames Recently, our friends over at CodeCondo shared an excellent piece on the benefits of referral marketing and the current tools available to any business wanting to implement a formal program. We couldn’[...]
Path to a perfect policy
by: Suzie Higbee One of the first places a regulator will start during any given examination is by looking at a financial institution’s policies, which is one good reason you should keep yours in [...]
Onsite: Embracing change at the 2015 Carolinas Credit Union League Annual Meeting
There seems to be a common theme at the 2015 Carolinas Credit Union League Annual Meeting, and that theme is “change”. The morning kicked off with a quote from C.S. Lewis: “It may be [...]
Financial planning and Dementia
Caring for a loved one who has been diagnosed with dementia can be a full-time job. From the day-to-day chores to the long-term planning, this situation can be stressful and scary, not just for the [...]
Millennials first in line for prepaid cards
by: Jeff Falk When it comes to understanding and using reloadable prepaid cards, Millennials lead the way. A recent survey polled more than 1,300 American consumers — including some who currently use reloadable prepaid cards [...]
Congress must act against cyber crime
by: Frank Keating, Richard Hunt, Jim Nussle, Tim Pawlenty, Camden R. Fine, B. Dan Berger, Jim Aramanda When consumer expectations don’t match reality, things can go terribly wrong. Americans expect companies with which they [...]
License to statisticize
by: Ron Shevlin You need a license to drive, a license to surgerize, a license to anesthesize…and it’s about time you needed a license to statisticize. The abuse of statistics has been rampant [...]
Trending now: The preference for self-service
Why People Want It -- Plus Full Service, and When Managing a credit union today can be a delicate balancing act. Increasingly, members are drawn to the efficiency and privacy of self-service transactions in the [...]