by: Mike Tanner In the past, fair lending and redlining were terms you only heard about when mortgage lending was discussed. Financial institutions simply needed to gather the required information for the Home Mortgage Disclosure [...]
It’s never easy to overhaul a time-honored practice, even if that convention might be flawed and the solution promises to reduce paperwork for all parties involved. Case in point: The Consumer Financial Protection Bureau’[...]
Apple has certainly garnered the lion's share of headlines the last six months or so with its Apple Pay service and now Apple Watch being delivered earlier this month. Now, along with Samsung, users can [...]
by: Martin Webster Google has a tool that allows you to export all of the information it has about you: websites visited, YouTube videos watched, photos, emails, profile information, and much more. I thought I’[...]
Ask a recent college graduate if earning their degree was worth it and you may be surprised at the answer you receive. According to a recent Bloomberg article, many college graduates are pessimistic about the [...]
Aside from the 7 straight days of temperatures exceeding 105, my family’s vacation to Las Vegas in early June was rather pleasant. But it did not start off too well and I experienced first [...]
Onboard your members, Part Two Every credit union I talk with wants to reach their members in the most effective and efficient manner and do so with multiple touch points. While at the same time [...]
As fall strategic planning sessions approach, try this approach to remove any distracting ‘shiny objects.’ by: Jeff Rendel, CSP If “shiny object syndrome” is distracting your credit union from discerning its true goals, here’s [...]
by: Joe Swatek A visit to a financial institution’s website reminded me how too often website copy is composed by people who know nothing about good marketing practices. Your website is a high-profile marketing [...]
by: Gina Ragusa Did you know that making a quick $100 or earning a free and clear gift card is as easy as checking your credit union’s website, blog or social media page? Especially [...]
by: Henry Meier Remember those Greek tragedies we all had to read in High School? The basic plot lines always had the protagonist with a fatal personality flaw, which he didn’t recognize until he [...]
Using the photo functionality on a mobile device has been found to improve the accuracy and customer experience for mobile account opening, thereby reducing new account opening abandonment. This same functionality can also improve the [...]
by: Petter G. Miller and Karen Lawson Are you fed up with your bank helping itself to your hard-earned money by charging excessive fees? More and more Americans are ditching their banks for alternative financial [...]
Nod your head if you get a lot of emails. I promise we’re not spying on you, but it’s clear you’re nodding. But (oh the irony) we’re also responsible for our [...]
Anything worth doing is hard. This is especially true when it comes to executing a truly sustainable brand promise strategy. What is a brand promise exactly? It’s the statement you make to consumers that [...]
