There are traps everywhere when it comes to growing your financial institution. External traps (think about your competition). Internal traps (think about your employees). Regulatory traps (think about the NCUA and FDIC—well, don’t [...]
For all of us who have spent a good part of our careers around the long-gathering storm of “big data”, we would be wise to remember the old adage about the difference between “data” and “[...]
Is your credit union ready to offer member business loans? That is the question addressed in the CUNA Lending Council's new white paper, entitled Commercial Collections: A Partnership Between the Collector and the Loan Officer. [...]
Bonuses, gift cards and extra time off are three can’t-miss rewards for a service rep’s stellar performance on the job. Without doubt, they’ll be appreciated. But there are additional offerings you can [...]
Personalized training could really pay off. by: Tim McAlpine Apple did a fantastic job making sure that my experience with the Apple Watch was amazing. From the online shopping, order tracking, unboxing to initial setup, [...]
With $2.5 billion in assets and more than 200,000 members, Raleigh, N.C.-based Coastal Federal Credit Union is the state’s second largest credit union. Like many other financial institutions, Coastal’s [...]
by: Brian Day Most consumers need incentives to try — and certainly to actively adopt — new technology. Mobile wallet usage is no different. In fact, consumer uptake of mobile payments is expected to increase as loyalty [...]
Verity Credit Union has always walked to the beat of a different drummer when it comes to its marketing efforts. But many of these efforts aren't just being different for the sake of being different. [...]
Numbers don't lie, and the statistics suggest that credit unions are growing within the United States. Membership at credit unions increased by 0.9 percent in the first quarter of 2015, according to the Credit [...]
by: Joe Winn Read how you can improve your credit union marketing. Find archived articles that might pertain to your goals. Learn about a credit union’s latest branch opening. What’s the point of [...]
You’ve heard it a million times. “The Millennials are coming!” But actually, they’re already here. What percentage of your membership base is made up of Gen-Y? 5%? 10% (nationally 15% use a credit [...]
Effective organizational alignment can be a catalyst for obtaining optimal performance results. Yet any successful business leader will tell you that proper company alignment doesn’t occur naturally. In fact, aligning your credit union is [...]
Everybody’s talking about Millennials. Ask any marketing professional, and you’ll be told Millennials are the target audience. Pick up a B2B magazine, and there they are. And in the banking industry, where the [...]
by: Anthony Demangone The best part of attending a conference is that you get pushed outside of your comfort zone. NAFCU's closing keynote speaker did just that. Captain Mike Abrashoff spent 60 minutes teaching us [...]
by: Henry Meier If not, then they can no longer be classified as exempt employees and must get overtime. According to this morning’s news reports, that’s the core part of proposed regulations updating [...]
