Leadership stories we tell ourselves and teach others
Often we’ve written a script in our heads that may or may not be true. But this script can be limiting us from attaining our full potential. In this linked post (Is Your “Story” [...]
News Archives
“S” is for social
These alphabetized tips from Navy Federal Credit Union show how to take social media from an operational check mark to a well-developed business line. by: Aaron Pugh At The Financial Brand Forum held this spring [...]
A beginner’s guide to credit union core systems reviews
by: Preston Packer The task of reviewing a new credit union core processing system can be overwhelming. With the rapidly changing world of banking technology, and the fact that the average age of a credit [...]
What your credit union can learn from Mint’s digital cross-selling process
by: Jonathan Lay April 15th. A day most Americans dread, and few celebrate. Predictably, many hardworking citizens scramble at the last moment to complete their various forms and paperwork, sending countless CPAs and accounting firms [...]
Five traps that can trip the best leaders
Intuition and the “gut instinct” play a role in our success. There’s no way around it. As we march through out careers, we accumulate bits and pieces of experience and wisdom. Sometimes it surfaces [...]
Real estate agents have the same goal as credit unions
Mortgage lending productivity decreased in 2014. With refinance subsiding and purchase loans taking over, credit unions are looking at ways to expand market share in order to see loan officer productivity (number of closed loans [...]
How David can beat Goliath in capturing Millennials
Everybody loves a David and Goliath story, especially when we are in a small but virtuous “David” industry facing Goliaths. It may be part of who we are as a nation, having won our independence [...]
Demands versus choices
by: Anthony Demangone We live in a world full of nearly unlimited choices. And demands. The former is wonderful. The latter can be frustrating. ESPN told me that I had to watch the Nationals game [...]
Checking in with the CFPB’s new consumer complaint database
by: Jane Pannier “Narratives humanize problems,” said CFPB Director Richard Cordray. It was with that mentality that the CFPB adopted the overhaul of its Consumer Complaint Database to give consumers the opportunity to vent their [...]
What is the future of same-day processing?
by: Henry Meier Whenever I get a chance I like to remind credit unions of the big issues right around the bend. It’s important to pullback the lens and look at the forest instead [...]
Speaking tricks that improve your credit union leaders
There are tricks in any industry. Watch a Food Network show and you’ll see experts sharing their insights and tips on a multitude of cooking issues. When it comes to improving your skills as [...]
Credit unions to help with women’s financial stress
Today, women have the opportunity to earn more than ever. Historically, women have less to do with financial management than men, but that is changing. Still, there is a gender gap in financial literacy. Credit [...]
How CU Social Good became a formidable bastion of benevolence for credit unions
CU Social Good used to be a quaint, feel-good blog reporting heart-warming, philanthropic efforts credit unions are conducting within their communities nationwide. Just a really cool site that oozes with, well, goodness. Now this sweet [...]
Steve Jobs on credit unions 6: Coasting is costing you
In one 10-year time frame, Apple went from death’s door to the dominant player in mobile devices. Better yet, when Apple reached the top of their market, their competitors imploded one at a time. [...]
The connected credit union 4: Four ways your branches can win with ECM
The number 4 has always been one of my favorites, a lucky number of sorts. I’m pumped that we are at the 4th part of this blog series on how your team can battle [...]