by: Matt Wilhelm For starters, here is a refresher on what is mobile device management: Mobile Device Management, commonly shortened to MDM, is a software platform for managing mobile devices (mobile phones and tablet computers) [...]
by: Glenn Christensen All industries face changes that require a strategic planning makeover, and the credit union industry isn’t much different. New market developments, client needs, along with various regulations, are most likely challenging [...]
“A great customer experience doesn’t feel like it was by design at all!” (CM World) Credit unions should engage members by creating the right purpose and value, while providing a frictionless omni-channel experience where [...]
In our last article in this series, we discussed relative differences in risk appetite among builders and bankers. (You will recall that by builders, we mean those leaders who can “build a hot fire from [...]
Recently, a colleague shared with me a TED Talk by Bill Gross, Founder, Chairman and CEO of Idealab, a business incubator in California that has started over 100 companies, including Citysearch, NetZero, PETsMart and Tickets.[...]
Many years ago Nike famously attempted to launch a new product line: Nike jeans. Their company is all about shoes, athletic apparel and sports. A far cry from jeans. Nike spent millions and millions of [...]
Increasing numbers of millennials are choosing credit unions over big banks for a number of reasons. When credit unions understand these reasons and focus on improving them, their average membership age will drop and overall [...]
COOs are continually seeking these four things: Improved member service Improved processes Improved efficiency Engaged staff To accomplish these goals they require new software, tools, applications, employee interfaces and a continual stream of real-time member [...]
with Mike Lawson One of the scarier, yet so compelling, interviews of 2015 so far. Websense Bob Hansmann joins us on CUbroadcast to discuss the four new fraudster attack patterns financial institutions can expect to [...]
I read an excellent article on the online version of the Housing Wire about the 8 common mistakes that first time home buyers make and how to avoid them. It gave some practical advice to [...]
Could you imagine if your members invited your staff to their weddings and other special events because your relationship with them is that strong? It’s possible. That’s what happens to staff at Seasons [...]
“…wallets may generate substantial data that will lead to better member insights and possibly also profits.” – Kirk Drake, founder and CEO of Ongoing Operations, LLC In a highly competitive financial services industry, credit unions are [...]
If you have ever taught teenagers how to drive a car, you probably have vivid memories of watching their every move while you sat nervously in the passenger seat. You remember their awkward starts and [...]
As a credit union, you are competing for your members’ business every time they visit an ATM, swipe a card or sign on the dotted line. To make sure payment transactions are fast, easy and [...]
Offer money management education and use analytics to target individuals within Gen Y. by: Laura Lynch Many credit union mission statements include the words “trusted financial partner,” observed Jesse Boyer, president/CEO of CUES Supplier [...]
