Navigating today’s fast-evolving credit market
The credit card issuing industry is quickly evolving. While 2015 may be characterized as the “Year of EMV,” the rush to EMV compliance is mostly behind us on the credit side of the business, even [...]
News Archives
The underserved middle market – opportunity knocks
There has been a lot of talk and numerous studies regarding the vastly underinsured middle market in the US with regard to life insurance. Here are some things to keep in mind regarding this market: [...]
5 little cybersecurity changes that will make a big difference on your IT exam
The FFIEC and its member regulators, including the NCUA, have stepped up their focus and resources on cybersecurity. This was evident in 2015 with the release of a cyber security assessment tool, resources page, video, [...]
Build trust by giving a voice to your members
As the holiday season continues to pack the roads, aisles, and airwaves, the retail mayhem will eventually subside and thoughts will be directed towards 2016. Whether 2015 treated you with kind hands or a slap [...]
Your credit union website is starved for attention
A website is like a ficus. You can neglect it, even forget about it, and it will still be there. Sitting on a dusty windowsill in cyberspace. But, like the ficus, a neglected website will [...]
5 reasons to integrate storytelling into your marketing strategy
We’ve been telling stories for thousands and thousands of years, dating back to when cavemen drew hunting stories on stone to brag about their adventures. Telling stories is an innate way for humans to [...]
Compliance as a profession within credit unions keeps growing
At NAFCU, my department focuses on the latest and most challenging regulatory compliance issues facing credit unions today. We are constantly in contact with compliance officers and other credit union staff who have to deal [...]
2015 was the year of mobile. How will you use it to differentiate in 2016?
Admit it. The typical mobile banking app is rather boring. I mean seriously, there is not much to it. The user fires it up, goes in, checks a balance, moves some money, pays a bill [...]
Set your interest rate risk limits using empirical methods
A credit union’s Asset/Liability Management process represents one of the most important functions in its operations. Paramount to any A/LM process are the Interest Rate Risk (IRR) and equity-at-risk limits recommended by [...]
APIs take on increasingly important role as financial technology advances
It seems like every week some new technology – usually software – is launched that’s designed to completely change the financial services industry. With so many new software and other programs available or on the horizon, [...]
Does your credit union brand need attention?
There's a great line from the movie Ferris Bueller’s Day Off when the lead character says “Life moves pretty fast. If you don't stop and look around once in a while, you could miss [...]
A generational guide to communicating with members
The words you choose when communicating to others can make your job easier or more difficult – especially if you’re an MSR in the complex, multi-faceted credit union industry. Talking to strangers about personal matters [...]
What makes your credit union’s mobile banking different?
To quote the legendary Bob Dylan, “The times they are a-changin’.” That sentiment is even more true today than ever before, especially in the financial industry. Gone are the days when customers visited their local [...]
8 ways to improve the performance of your collection operation
Collections and lending go hand-in-hand. No matter how conservative a credit union’s lending standards may be, there will inevitably be some borrowers that slip into delinquency for various seen or unforeseen reasons. While consumer [...]
NYLC 2015: A reflection of past, present, and future
The end of the calendar year gives us all a chance to reflect on the days that have made up 2015, but to also give us a chance to consider the endless possibilities of 2016. [...]