Many can thank Uber for improving the quality of our lives, not only in providing an alternative to taxis but also for launching a successful platform for the concierge service economy. The concierge economy is [...]
We so often focus on our external marketing to customers. How will we position our brand? Who is our ideal client? What is the go to market strategy on the next xyz product? We spend [...]
Online resources continue to play a crucial role in consumer shopping preferences. As a result, more and more individuals are accessing financial services through digital channels. According to the Filene Research Institute, 50 percent of [...]
Three simple words: Back to school. They make you run and hide in your cubby like my younger brother did all through preschool, or they make you jump for joy like some of my stay-at-home [...]
How is it possible that on the same day New York’s Department of Health was announcing the five companies that can legally manufacture and distribute medical marijuana next year, a credit union was suing [...]
We are blessed to work in this movement of member-owned, cooperative financial institutions known as credit unions. Before the existence of credit unions in the United States, banks had only commercial interests in mind. Banks [...]
It is a simple question about your organization’s collective mindset. Are you focused on protecting what you have, or on trying to seize new opportunities? The changes going on in our marketplace are part [...]
When a Credit Union embraces sustainability as a part of its core values or ethos, it reaches far beyond its facilities and becomes a clear part of “who we are” and “why are we here.” [...]
One of my colleagues in the northeast purchases his snow blowers from a dealership. I asked him if he could get that piece of equipment cheaper from one of the super retailer stores. He said [...]
As we think about branch transformation, one of the overlooked benefits in the rush to design-build a customer or member-centric environment is safety. The 2014 Bank Crime Statistics compiled by the FBI recorded 3,879 [...]
Brands are a little like that terrific new car smell you notice once you hop inside your ride. Everything is fresh and unblemished. With time, however, that new car and “new brand” smell fades. A [...]
There’s an old bumper sticker that was seen often in Texas in the mid-80’s after the oil boom and bust: “God, please give us another boom, we promise not to waste it this [...]
All credit union leaders know their success is dependent on the people around them. To have more impact and influence in our credit unions we need to prioritize people. There will always be processes, to-do [...]
Researchers at the San Diego Supercomputer Center at the University of California predicted that the average American would consume about 15.5 hours of media per day this year, not counting workplace time. That’s [...]
When it comes to recent security breaches, the numbers tell a distressing story. A Ponemon Institute survey released in September 2014 found that 43 percent of U.S. companies had experienced a security breach in [...]
