If you have been watching your mailbox and monitoring your inbox, listening to the radio, or watching late night infomercials, it’s clear: disruption has come to the credit union lending space, and not just [...]
The mission, vision, purpose or (insert your term here) statement at most credit unions includes some verbiage around creating value for members. Read literature about the advantages of credit unions, and you will see the [...]
Community based financial institutions (FI’s) are the heart and soul of America. These locally-owned and operated institutions are woven into the fabric of the communities we live in, work in, raise our families and [...]
As you begin to look towards planning your digital marketing for 2016, I’d like for you to stop. Stop thinking about your website. Stop thinking about your blog. Stop thinking about your online video. [...]
Studies have shown that referrals are extremely important to the success of a business. Take a look at these statistics and then see if maybe you want to devote your next staff meeting to beginning [...]
When it comes to consumer experiences, consistency is key, right? After all, large corporations like Starbucks and McDonald’s spend millions of dollars in branding and employee training ensuring that the experiences of their customers [...]
According to the Gallup organization, only 35% of U.S. managers are engaged in their jobs. This shocking statistic therefore infers that 65% are not engaged, or worse, actively disengaged. One of the primary roles [...]
Knowing what we should do, or need to do, or want to do—but not following through and doing that thing—is killing us. I recently spent time at a credit union summit for shops [...]
Great news. Mortgage rates are rising. Why is this great news, you may ask? Because rising rates are making home equity lending a prime target for homeowners in search of additional liquidity. A surge [...]
The 2015 Debit Issuer Study is here. The annual report commissioned by PULSE® has been a bellwether for card issuers for the past ten years, providing key measurements, trends, and invaluable insights. This year’s [...]
For the past four years I’ve been writing about social media and credit unions. And in that time I’ve made predictions, given advice, reported back to you on digital and social media trends [...]
Training in the credit union movement is a very different task than it once was; trainers are expected to facilitate learning for many individuals between multiple branches and across various degrees of experience. That’[...]
It’s already back to school time and as the fall season emerges and leaves begin to change color, many businesses will become immersed in 2016 strategic and financial planning. For mortgage lenders, there’s [...]
I can remember the day I first moved out of my parents’ house like it was yesterday. I was itching to get out and experience the freedom I’d so been longing for. I couldn’[...]
It won’t surprise many people that the main reason people switch to a new financial institution is because of a change in life circumstances. Moving house or a change in marital status are amongst [...]
