Now, that I’ve garnered your attention with a salacious headline I’ll add that credit unions are irrelevant in that millennials do not understand what value is offered. The Road to Financial Wellness was [...]
Chances are growth strategies will once again be the central topic of discussion at your strategic planning session this autumn. You’ve heard the prediction “branches are dead”. Stats show markets are over-branched. Banks are [...]
Steve Jobs, who often knew what consumers wanted before they did, once said, “My favorite things in life don't cost any money. It's really clear that the most precious resource we all have is time.” [...]
He or she lurks hidden inside of almost every organization. They smile at you. They nod in agreement when you make bold statements of purpose. They cheerlead when you announce new initiatives. Meanwhile, when out [...]
Brick and mortar branches certainly aren't going away. You'll always need face-to-face interaction with members. But in-person service isn't cheap – in 2014, the average credit union branch cost over $2 million to build and equip. [...]
Staying on top of changing consumer demands remains one of the top challenges for credit unions today. Whether it’s a mobile app that allows members to better manage their transactions; the ability to receive [...]
San Diego or bust! I woke up smiling to my alarm – even though it was Monday morning – jumped out of bed and drove to the airport. I was smiling because I was heading to two [...]
I am a huge documentary fan, and one of my favorites is Ancients Behaving Badly on the History Channel. This series discusses the worst of the ancients: Caligula, Nero, Attila the Hun, Caesar, Alexander the [...]
According to author and consultant Geoffrey Moore, “Without big data, you are blind and deaf and in the middle of the freeway.” While most people in our industry no doubt recognize the importance of and [...]
Although research indicates proficiency with English is on the rise among Hispanics, it continues to be important for credit unions to demonstrate a willingness to communicate in Spanish. That's because many Hispanics, both U.S. [...]
Credit Unions can get more share of wallet by implementing an Auto loan recapture campaign. The program is effective because they are targeted and specialized programs that focus specifically on your members’ auto loans, which [...]
You may have heard that the federal financial regulatory agencies have jointly amended their flood insurance regulations in order to incorporate changes effected by the Homeowner Flood Insurance Affordability Act of 2014. This means that [...]
Communicating change to staff in a positive way can be difficult, even daunting. But helping staff to understand and embrace an evolving workplace, specifically the design-build changes you may envision for a branch or [...]
On the way back home from a business trip earlier this year, I saw this advertisement on the airport wall. And while we are all bombarded daily with ads, for some reason, this one grabbed [...]
Today’s marketplace is a battlefield for talent. Your best and your brightest are going to be actively recruited by other places they could work—if they’re not already being courted. If your credit [...]
