The 2015 Growth Strategy Survey reports that 22% of financial institution respondents have plans to grow in the coming year through new branch and 17% through branch acquisitions. A top question on a CEO’s [...]
The Unplugged Challenge Recently, I had the privilege of speaking at the CUES ExecuNet (TM) event in Jackson Hole, Wyoming. While there, my wife and I decided to take a few extra days to see [...]
Savvy credit unions are using the evolution of traditional branches and omni-channel banking as an opportunity to flex their muscles and take on much bigger financial institutions. Mid Missouri CU ($214 million, 26,000 members), [...]
Some managers have no problem with conflict (some even seem to like it!). They dive into any situation without worrying about hurt feelings or repercussions. For other managers, it's more challenging. Addressing an employee performance [...]
Fine-tooth comb compliance strategies are becoming more common across the credit union movement – and for good reason. Today’s regulatory environment accepts nothing less than great attention to detail from staff across all departments. Credit [...]
The financial services industry is becoming a hotbed for disruptions that are threatening a dramatic shift in the financial services sector. An ever-growing cast of financial technology startups, such as Lending Club and Venmo, are [...]
Research from Google Think could have you rethinking everything. The typical marketing calendar at many financial institutions has been the same for decades. FI marketers have been told, “Consumers aren’t interested in banking services [...]
Intelligent and timely member onboarding can be one of the most effective growth strategies for credit unions wanting to improve engagement, brand recognition, cross-sales, retention and the lifetime value of a relationship. A significant benefit [...]
If by some miracle you have never had your name misspelled at Starbucks and are unfamiliar with this concept, Google “Starbucks name fail” and peruse the 2,390,000 results – including this. Parodies and articles [...]
One thing that was clearly evident at the recent World Credit Union Council & America’s Credit Union Conference was the dedication and commitment of those in attendance to continue providing financial services to the [...]
Over the last few years, engagement has certainly become a buzzword in the credit union industry. Every touch point (website, call center, in-person, email, online search, social media, etc.) provides an opportunity to engage with [...]
With the rise of card-not-present (CNP) and mobile commerce and as more and more consumers turn to their smartphones and other online applications to conduct financial matters, credit unions have, in turn, realized many benefits [...]
Rules and regulations are important in everything from our social interactions with one another to the complex business guidelines and measures enforced by regulatory agencies across our country. Those agencies, including the National Credit Union [...]
What appeals to you more? Get a lower interest rate! How much lower? Nearly 3%! Or Remember the milk, we'll remember your rewards. Or even Buy what you need. Support the causes you love most. [...]
In most credit unions – they rely on their CTO/CIO’s to make sure they spend their money wisely, align their technology with strategy, and translate IT speak between executives and the board. In a [...]
