Is USAA a better credit union than you?
What is the value of membership? Can you articulate what it means in an easy, digestible way to your membership? Is the value or benefit of membership real and tangible, or is it soft and [...]
What is the value of membership? Can you articulate what it means in an easy, digestible way to your membership? Is the value or benefit of membership real and tangible, or is it soft and [...]
If you are responsible for report writing (including dashboards) at your credit union or you are a report consumer, you know the problem: the current process for fulfilling reporting requests is broken and it has [...]
The Rochdale Group’s consultants work with a large number of credit unions of all sizes that are in a variety of stages in implementing Enterprise Risk Management (ERM) programs. One of the most common [...]
We have seen the concept of “discipline” reinvented around the world by the market every five years since I began working with World Council in 1990. In 1990, discipline was financial management, meaning: Capital adequacy, [...]
Credit unions can expect an increasing number of PINless debit transactions coming their way, resulting in reduced interchange fee revenue and presenting some important challenges regarding member incentives. PINless debit transactions at the POS have [...]
Slowly but surely, US business leaders are realizing that transparency within their companies is no longer an option. Enterprise technology, the expectations of Millennials, and the need for faster, better collaboration have pushed the concept [...]
Protecting Intellectual Property, organizational data and other intangible assets in the smartest way is becoming more crucial. The continuing transformation to a knowledge-based economy means that IP and other intangibles assets are an essential source [...]
Creating exceptional consumer experiences throughout the cardholder lifecycle generates high levels of engagement and precious word-of-mouth marketing. When you achieve both of those objectives, you are two steps closer to a fully optimized credit card [...]
We’ve had a heck of a summer for data breaches, but the June hacking of LastPass is beyond simple irony. If a password management company fails to protect customer information, what’s it going [...]
There are a lot of hot topics in the credit union space today, including three that are near (and dear) to my heart: serving the underserved, loan growth, and the ability to attract and leverage [...]
You rely on the ability to quickly return decisions to your members as a competitive advantage, but do you have the right early warning system to monitor the portfolio and reduce risk after the loan [...]
If you are a small or mid-sized credit union, you are probably like me – obsessed with finding force multipliers that can help your Credit Union get to the next level. Often as smaller organizations (less [...]
About 5 years ago we began acknowledging a problem. We found that our current community Financial Institution clients were operating as independent entities and/or their two person marketing department was drowning with all that [...]
A number of my colleagues and I were in a meeting recently. Issue du jour? Did a third-party product make sense for NAFCU and its member credit unions? We chatted a good deal about important [...]
I’ve had a tough time writing a blog for CUInsight this month. My writer’s block is due largely to the difficult time I’ve had deciding why a new book by George A. [...]