The role a financial institution plays in the lives of consumers has shifted dramatically. Even though everyone knows this, many credit unions are doing far too little to adapt to the winds of change. Thankfully [...]
You go to the doctor for three reasons: You hurt (Pain) You need a yearly physical (Preventative maintenance) You are following up per the doctor's orders (Ongoing treatment) Depending on the reason for your visit, [...]
Each fall, Member Loyalty Group receives numerous inquiries as credit unions plan for the next year and develop new goals for their Voice of the Member programs. With more than 2.1 million member surveys [...]
Cyber attacks make headlines almost daily. Once an organization is breached the spotlight on the issue remains well after the technical issues are resolved. A breach and the attendant publicity can result in brand damage, [...]
Last month I received this email: As of today we have 617 people that responded to our email request letter. Outstanding! I thought we might get 200 or so. Thank you so much for helping [...]
Over time, paying executives too little risks starving the credit union of critical managerial talent. Paying too much wastes assets and risks embarrassing the board and sowing discord among employees and with members. This article [...]
According to Scratch Attention survey ‘67% of people said technology is creating new distractions’… obviously! I am surprised it’s not higher! As credit union leaders if we want to have more impact on our [...]
Branch networks have long been an enigma for financial institutions (FIs). They are the most public manifestation of your brand and they are still where most customer relationships start and expand. On the other hand, [...]
Financial institutions are constantly competing in digital and mobile technologies. On top of that, nontraditional players are going after consumer relationships and reducing the big institutions’ relevancy. To implement a new strategy, institutions face [...]
We read an awful lot these days about the importance of social media in corporate communication strategies. Story after story spells out how companies invest untold millions of dollars in Facebook ads, promoting tweets on [...]
ATM equipment can be expensive. The typical capital investment for ATM hardware ranges from $6,000 to $40,000 – depending on the size and operations capability of the machine. In addition to initial expense, financial [...]
The strategic planning cycle is in full swing this fall, which has me thinking about what makes strategic planning successful and what is missing when the process and outcome feel less than inspiring. Bear with [...]
It's human nature to keep doing the same thing year after year, and Credit Union marketers are no different. CUs tend to push home equity loans in the Spring, car loans in the Fall*, and [...]
I have the pleasure of visiting with credit unions across the country and when we discuss professional development and managerial excellence I start by asking a very simple question, “who has quit a job because [...]
Ask any Trekkie fan if they are familiar with Mr. Spock, and you will most certainly hear a variety of answers. More than likely, they can quickly characterize his trademark look, rational approach, and recite [...]
