Many credit union leaders are overwhelmed, overstressed, and overtired. Paying attention = increased member retention. Paying attention = increased productivity. Paying attention = increased accountability. Paying attention = increased engagement. Here are 10 strategies to help leaders pay more [...]
Exploring member business lending (MBLs) during 2016 was one recurring priority I heard during this year’s planning season. As management discussed that proposition, without fail, angst would follow as the credit unions considered such [...]
For many credit unions, autumn brings offsite planning sessions designed to dream, design, and determine strategic plans for a given credit union’s future over the next several years. Strategic planning sessions are also a [...]
The holidays are upon us and you know what that means – charitable organizations will start asking you and your credit union for money. It’s no coincidence. According to a 2012 GuideStar Survey, over 50% [...]
Are you passionate about your Credit Union? “Yes” you say? Would the people you work with agree with you? Can you think of 3-4 ways that your passion comes through? If you are uniquely wired [...]
Open dialogue with stakeholders: If employees are mentioned by name, let them know and collect their account of the interaction. Inform management that a negative review has been posted, then advise of the potential negative [...]
I’ve been working in and with credit unions for over fifteen years and in financial services for over twenty five. Based upon my experience, I believe that there is one critical area where credit [...]
Opening night at the CUES CEO/Executive Team Network in Scottsdale, AZ was all about celebrating people who make the credit union movement great. CUES honored nine credit union executives with their top honors for [...]
4 Reasons at a Glance Physical security Information security Business Continuity Regulatory Compliance Finding a solution you can trust The pressure to cut costs and grow a loyal member base is a significant factor when [...]
Credit unions are superior to other financial institutions across the nation in so many ways; yet only 30% of the U.S. population does business with credit unions. Furthermore, according to FICO’s research, only [...]
Credit Unions have long operated on the "people helping people" philosophy and the seven cooperative principles. As not-for-profit, member-owned, cooperative financial institutions, we exist primarily to serve our members, not make a profit. So, when [...]
Surveys repeatedly show that credit unions have strong member relationships. As a whole, the credit union community received an enviable 85% in last year’s American Customer Satisfaction Index, compared with 76% for banks. With [...]
The entire payments industry has seen a substantial increase in fraud losses over the past decade. Thanks to EMV technology, we can expect to see card present fraud dramatically decrease. That’s the good news. [...]
Before you start to read any further, or if you start to read at all, to be fair, I have to warn you that there is a significant amount of ketchup talk in this article. [...]
Recently, I wrote about the reality of budget season: how budget season always begins with ideas for big programs and changes for the year ahead, but ends with a tightly sealed budget, a small list [...]
