We’re all familiar with strategic planning sessions and most of us have either just wrapped them up or are currently working through them at our credit unions. But, have you ever considered holding a [...]
Providing exceptional customer service in your credit union is important, helping to attract and retain customers in a competitive landscape. As technology becomes more robust and customer-buying habits shift, credit unions must be constantly looking [...]
As a life-long Green Bay Packers fan, the past few years have brought some of the most exciting and nerve-wracking Sundays into my home. This season they started with a record of 6-0, yet they [...]
My wife and I recently closed on our eighth (and hopefully last) home purchase. This purchase, combined with the places we’ve rented, brings our total address count to about fourteen in just thirty years. [...]
This is the success story of Keys Federal Credit Union in Key West, Fla., which recently, against all odds, was returned to its members after the longest conservatorship in NCUA history. When placed into conservatorship, [...]
In the 1950’s a scientist by the name of W. Edwards Deming worked in Japan helping the country’s post war industry get back on track. In the 80’s a business model called [...]
Convenience, simplicity, and ease of use drive consumer behavior. The more seamless you can make your product or service, the more appealing it will be to today’s consumer; and the more value you will [...]
For a while now, credit unions have been starting the member journey with a loan relationship to achieve growth, while positioning the delivery channels as secondary. It makes perfect sense given the structure of the [...]
According to legend, Albert Einstein once said, “Compound interest is the eighth wonder of the world. He who understands it, earns it…he who doesn't... pays it.” Although controversy swirls over whether Einstein actually uttered [...]
Regulatory reform is like the weather: everyone talks about it, but no one really does anything about it. So, even as you rail against the CFPB remember that, unless you think Tinker Bell is going [...]
As you prepare for 2016, keep in mind the importance of continuing education and training. Training allows you to develop a holistic view of your entire organization, to see old issues with new perspectives and [...]
While volunteering in my daughter’s first grade classroom last week, I worked with a group of students on a Veteran’s Day activity. We talked about the different branches of the military, the selflessness [...]
Branding expert Chris Collins was quoted in a recent Forbes article as saying "You can't talk your way out of a brand you behaved yourself into." It's a short quote — but powerful. It made me [...]
What makes a financial institution’s branching strategy successful? Many experts point to “more locations and branding.” Agreed; however, what if the target community doesn’t have any suitably sized site options within the desired [...]
Do you ever feel like compliance training is constantly on your mind? If you answered yes, you may actually be doing it wrong. We all know how important training is to a sustainable and successful [...]
