When looking for Credit Union marketing ideas we follow the trades, and great sites like this one (cuinsight.com), but we also look OUTSIDE the CU industry for inspiration. This helps our staff keep clients [...]
What is the ROI of my credit union’s Voice of the Member program? This is a question Member Loyalty Group (MLG) hears often from credit union chief executive officers. Especially as credit unions and [...]
Since the Great Recession, the financial institution industry has been flooded with regulatory changes. From the Dodd-Frank Wall Street Reform and Consumer Protection Act to the expected change in the allowance for loan losses to [...]
As technology becomes more intertwined with our daily lives, it provides convenience but also increases our exposure to threats and risks. There are numerous threats that can put your sensitive data at risk. Your credit [...]
Many have come to know that credit unions put people before profits and offer a slew of other benefits, like favorable interest rates and no minimum-balance requirements. They also know they can’t say the [...]
The movement of money is a commodity where, for the most part, the consumer can’t tell the difference between one payment product and another. As barriers to entry weaken and technology improves efficiency, this [...]
The brands Walmart and Apple are rarely mentioned in the same breath – although, that circumstance is probably a result of typecasting more than consumer behavior. It may also change, at least among payments geeks, now [...]
It’s that time of year again: strategic planning season! Boards and management teams are busy analyzing, discussing and strategizing for the next three to five – hopefully even ten – years. Discussions revolving around technology, fields [...]
Any company dedicated to the protection of sensitive personal and financial information knows it is becoming more and more challenging to execute each year. Aggressive employee training programs and testing on avoiding phishing attacks and [...]
Since Bitcoin came on the scene in 2008 it has been causing a stir in the payments community and raised the profile of its underlying blockchain technology. In September 2015 the World Economic Forum released [...]
For all I gripe about email, it is a powerful tool that is here to stay. At least for a while. That being said, even the best tools have their limits. There are times when "[...]
Credit card portfolios can be a credit union’s most lucrative asset, generating up to a quarter of the cooperative’s net income. However, dormant card programs are an all too often occurrence. When left [...]
Forgive me if the above title feels a bit like a directive, but the topic I’m addressing today is that important. Let me explain. For years I’ve been a bit like the proverbial [...]
In today’s multichannel world, the call center is in the midst of a transformation. This transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space design. In the area of performance [...]
The old adage goes: you need to learn the rules before you can break them. Many wise and famous souls have been attributed with saying some derivative of that phrase, from Pablo Picasso to the [...]
