I'll admit it – I've been known to keep milk in the refrigerator too long. And, depending on the odor, I've been known to push the limits on that "best used by" date. Not so much [...]
Every year for the past decade or so, fewer checks are written as consumers switch to cards and, lately, mobile apps. Total losses from check fraud have also dropped. So, thwarting check fraudsters can be [...]
The monkey is the totemic symbol for the upcoming Chinese New Year. The personification of this year’s white collar employee is the frazzled HR director. A combination of politics and policy is resulting in [...]
Big Data and Data Analytics promise one primary thing for Marketing and Sales: Completely Automated, Predictable, Marketing and Sales Action. Let’s not get confused. Big Data is not about a lot of different things [...]
If you are a mid-sized credit union, that is competing with much bigger financial institutions, struggling to hire talent, and feeling attacked from regulators – this article is for you! Earlier this week I was visiting [...]
The mortgage news emerging in 2015 was exciting and promising for credit unions. By mid-year, CUNA’s U.S. Credit Union Profile showed a 3.2% increase in first mortgages for the country, while TransUnion [...]
My first job out of college was with a credit union that served Macy’s employees. One of the benefits with that role was that employees of the credit union received an employee discount at [...]
One of these days, I need to write down some life lessons for Kate and Briggs. When they leave for college (both on scholarship, mind you), I'll hand them an envelope. Inside, there'd be some [...]
I’ve had a chance to work with a number of amazing credit union leaders, great leaders who know how to foster an ideal environment for collaboration, innovation, risk-taking, and action. I believe their success [...]
Each time it works, I feel like Merlin. I’m talking, of course, about Plex. Consider it a software platform made of pixie dust, magic, and a bit of alien technology. Or just years of [...]
The credit card issuing industry is quickly evolving. While 2015 may be characterized as the “Year of EMV,” the rush to EMV compliance is mostly behind us on the credit side of the business, even [...]
There has been a lot of talk and numerous studies regarding the vastly underinsured middle market in the US with regard to life insurance. Here are some things to keep in mind regarding this market: [...]
The FFIEC and its member regulators, including the NCUA, have stepped up their focus and resources on cybersecurity. This was evident in 2015 with the release of a cyber security assessment tool, resources page, video, [...]
As the holiday season continues to pack the roads, aisles, and airwaves, the retail mayhem will eventually subside and thoughts will be directed towards 2016. Whether 2015 treated you with kind hands or a slap [...]
A website is like a ficus. You can neglect it, even forget about it, and it will still be there. Sitting on a dusty windowsill in cyberspace. But, like the ficus, a neglected website will [...]
