New Year – New social strategies may be required
Twelve months from now, you’ll be reflecting back on your social media efforts from 2016. If you play your cards right, you’ll end up with results that are toast-worthy. If you don’t, [...]
News Archives
Evolving to connect and stop the sprawl
Goodbye Elf on the Shelf®, countless family gatherings and leftover New Year’s champagne. Hello, 2016! My mantra for this year is “evolve.” And I’m not just talking about me. I’m talking about [...]
The true cost of repossession
Being an auto lender comes with several perks—you get to experience the joy of putting your valued members behind the wheel of a vehicle that they may need to get back and forth to [...]
Helping young credit union leaders make the leap
Credit union young leaders are continually looking for opportunities to improve themselves. With programs like the Cooperative Trust (US) and National Young Leaders Committee (Canada) bringing forward events like Crash the GAC and CU NextGen [...]
4 ‘Cs’ and a ‘Big B’ for new CEOs who want an ‘A’
A little over six months have passed since I started as CUES’ president/CEO. I can sincerely say that being CEO is different from any job I’ve had previously. Notably, being CEO has an [...]
Generating profit & revenue in emerging cash intensive businesses (Part 1)
Financial institutions for years have been seeking ways to supplement traditional revenue by increasing their profits through non-interest income. More challenging verticals such as cash intensive businesses are becoming more attractive as profitable clients. When [...]
Mobile banking now … and later
Let’s start a credit union industry conversation about mobile banking. An honest appraisal of where we are versus where we need to be. In the nine years since Bank of America, Wells Fargo, Citibank [...]
Year of regulatory relief yields real results
A year ago, I presented an ambitious agenda for regulatory relief. With the good news that credit unions’ performance metrics had returned to pre-financial crisis levels, NCUA moved to modernize many regulations to provide credit [...]
6 things successful credit unions of the future will do
I love what I do. As an entrepreneur who loves credit unions and loves helping them create great culture, implement leadership & organizational development programs, and cultivate healthy teams, it’s so ridiculously fulfilling and [...]
The mobile technology NOT to overlook if you’re interested in new accounts
For every ten people who want to open a new checking account, seven say they would rather use a digital channel than come to a branch. Yet eight out of every ten who try it [...]
Should you be using social media?
We’ve been noticing that some financial institutions aren’t even sure if they should be on social media. They seem to be just plain scared because of compliance or regulations. Here’s the deal… [...]
Don’t discount dormant accounts
Pockets of opportunity exist within nearly every credit union’s credit card portfolio. To find them, cards teams must turn over even the most lackluster of stones. In credit card terrain, these stones are those [...]
Fighting for credit union regulatory relief in 2016
Last year, our industry saw several legislative and regulatory victories. One of those wins modernized privacy notice rules, which fulfilled a key aspect of NAFCU’s five-point regulatory relief plan. We also saw important improvements [...]
Strategic Hispanic growth plans begin with readiness assessment
The Hispanic market is the largest, fastest-growing segment in this country, but that’s only one reason U.S. credit unions are working hard to learn more about this demographic. Smart credit union executives understand [...]
Educating young entrepreneurs into a worthwhile investment
Educating Young Entrepreneurs into a Worthwhile Investment It seems every article you read these days is about how Millennials, or the even newer Generation Z’s, are making waves in the market place. Business leaders [...]