Is technology freakin’ you out?
Financial Technology (FinTech) seems to be taking over the world of banking. And your Board of Directors, Executive staff and possibly even you are all a little on edge. You all know banking…but this [...]
News Archives
Being grateful can enhance employee productivity
It should come as no surprise that happier employees are more productive employees. A recent study by economists at the University of Warwick actually measured this phenomenon, discovering that happier employees are on average 12% [...]
5 Ds of an optimized overdraft protection program
Overdraft protection programs may be the source of trepidation for some financial institutions, but the fact is, overdrafts are not going away and consumers have spoken: they want short-term liquidity options, including overdraft protection. If [...]
Insider tips for credit unions about millennial job-seekers
If your credit union wants to grab the attention of Millennial job-seekers, start by putting yourself where they can find you: social media. Millennials are known for conducting extensive pre-interview research and relying heavily on [...]
Keep calm and follow the rules
It has been a few years since I practiced law formally. I use my law degree, however, on a daily basis. There’s a great deal of misinformation about the legal system, and people will [...]
Doing one thing: Idea #3 – Go deep on a marketing campaign
Over the past few months, my colleagues have shared some of their advice on improving your business. Banking is such an interesting space these days with more to do than time to do it. Sometimes [...]
Change the product
It’s unlikely that the Broadway play Kinky Boots was written as a business guide, but if you are struggling with questions of relevance, add it to your list of potential team-building activities. For those [...]
There’s no second “1st” place
Once the baton is dropped in the leadership race . . . your credit union is at risk. Strategic Succession Planning is a critical step to serving that purpose and mitigating unnecessary risk. If for any reason your [...]
Getting the most out of your card data
We are bombarded with a nearly constant stream of reports and statistics about a variety of factors – all with the potential to affect our card portfolios, member engagement and revenue. While numbers are great, they [...]
Identifying your differential value (hint: it isn’t service)
How many times have you been challenged to answer the question “what makes your credit union different”? Many times, I’m sure. Does your answer have anything to do with intangibles like rates, service, or [...]
Connecting the dots on Generation Z and their (Gen X) parents
Who is Generation Z? The New York Times describes this segment of the population as 60 million Americans, aged 5 to 19 years old, outnumbering Millennials by a million. Last year’s freshman class was [...]
Start the new year by sharing a “slice of the pie”
Looking for an easy way to support mission-driven philanthropy in your state and across the country? It’s possibly by simply sharing a “slice of the pie.” First, some background. The Community Investment Fund (CIF) [...]
Does your brand listen?
For those that know me, I often don’t give the perception that I listen very well, even though I believe I really do. My personality is clearly Type-A and I tend to move quickly. [...]
Analytics for CECL: Challenge creates opportunity
Getting ahead of the new CECL requirements is a strategic initiative for all credit union executives in 2016. Being complaint will be no easy task, however. The new CECL requirements require life-of-loan loss forecasting capabilities. [...]
3 key card elements to focus on in 2016
Credit unions going head-to-head with major credit card companies may face some challenges. A recent article from CreditUnions.com noted how the limited credit card offerings of some smaller financial institutions (FIs) may pale in [...]