The power of the ballot
In government and politics, where it seems we face a crisis every day, there appears to be a growing concern that those in charge are not only unable to adequately do their jobs but also [...]
News Archives
Measuring “ease of use” using Member Effort Score
Data shows that credit unions with true member loyalty enjoy higher net income, lower costs and faster growth than credit unions with less loyal, engaged members. There are a variety of “experience” elements that are [...]
Variable rates are variable again
While the term may suggest otherwise, variable-rate loans have been far from variable for nearly a decade. Month after month, year after year, variable rates remained unchanged – until December 2015, that is. For the first [...]
4 step framework for creating amazing welcome communications
Figuring out the best way to welcome new members into your credit union is a process. We’ve created a sample welcome letter that you’re free to use as a starting point to develop [...]
It’s a party, but who’s invited?
Is your social media presence harming your image? More at 11. Oh yes, folks. We’re talking social media. Again. In more than 140 characters. That’s a Twitter reference for those of you preferring [...]
Young-up: Gen X, millennials and your board of directors
The last couple of decades, many credit unions have implemented plans to help increase diversification amongst their boards of directors. Typically, this diversification is thought of primarily along racial, occupational or geographical lines. While it [...]
Credit unions – the original social justice
Financial inclusion has become an important means of promoting social justice in the world. The movement emphasizes continually improving and increasing the availability of products and services that enable overlooked and underserved, lower-income consumers obtain [...]
Your people and process make you stand out
On three occasions recently I was reminded of the immense value of personalized and genuine sales and service efforts and wondered how often we miss out on similar opportunities presented every day at our credit [...]
OnSite: CUES Symposium CEO/Board Exchange
If you thought that the CUES Symposium at Grand Wailea here in Hawaii was all fun and games – think again! The past few days have been packed with learning and priceless moments that couldn’t [...]
It’s more than a race…it’s a commitment to kids & advocacy
For credit unions, and the CUSOs that serve them, the commitment to helping children is a natural part of our role in the community. Since 2002, the event, which sees more than 15,000 eager [...]
Cyber breaches: The modern-day Bonnie and Clyde
Gone are the days of Bonnie and Clyde, when a car with a V-8 engine was the preferred vehicle for robbing financial institutions. Today, the threat has moved into the less tangible cyberspace, but credit [...]
Act now to avoid a future talent crisis at your credit union
Prior to the country’s economic downturn, many credit unions maintained formal staff development and leadership training programs that enabled management to recognize potential among existing staff members and develop the skills necessary to nurture [...]
BSA: Don’t just train it—understand it
In credit union training, some issues are so important that they allow no room for error. Bank Secrecy Act (BSA) compliance is one such issue. BSA isn’t just another set of regulatory hoops for [...]
Promote saving for retirement during America Saves Week 2016
America Saves Week 2016 kicks off February 22, 2016, and this year’s theme, “Making Savings Automatic,” is tailor made for credit unions to promote saving for retirement. The America Saves campaign, managed by the [...]
OnSite: CUES Symposium 2016 celebrating record attendance
There’s a record turnout at this years CUES Symposium (did you expect any different? I mean it’s hosted in the most gorgeous location ever: Maui, Hawaii). This morning we are all gathered together [...]