Today’s mobile-first consumers expect their financial institution to be accessible wherever and whenever they want. In fact, Javelin predicts that 81% of U.S. adults will use mobile banking by 2020. With more consumers [...]
Credit unions are in an enviable position to be of service to the largest generation in U.S. history. This group of 80 million strong is estimated to have an annual $200 billion spending habit [...]
Personality types are mainly only attributed to humans, but what if we applied these same characteristics to your Financial Institution? Credit unions are made up of many different personalities (members, employees, volunteers), but those in [...]
As 2016 progresses, there is much promise ahead for increased EMV chip card adoption. Already, merchants accepting EMV have noted a distinct shift in their usage among consumers. About 70 percent of Walmart’s and [...]
During my first weeks working for CUNA back in 2007 I was given extensive education on the history of credit unions. Initially, I was surprised to learn that movement founders Dick Ensweiler and Jim Blaine [...]
Consumers are given many options for how they wish to interact with your credit union – they can receive alerts via SMS, automated calls, email messages, the list continues to grow as we become a more [...]
The third day of the CUNA Governmental Affairs Conference was full of big names and big moments in Washington D.C. on Tuesday. The day included speeches by Ted Koppel, Richard Corday, Rick Metsger, a [...]
As a CUSO, Ongoing Operations has a number of former credit union IT managers and CTOs on staff. Collectively, we have built and run dozens of data centers for credit unions, managed core conversions and [...]
At the October 2015 Credit Union Big Data/Analytics Conference (now Analytics and Financial Innovation Conference) in Minneapolis, John Best, CEO of Best Innovation Group and a well-known technology innovator in the credit union industry, [...]
People helping people. It is the credit union creed that propels us to better serve members—no matter who, nor where, they are. We must acknowledge that credit unions would not exist, nor survive, without [...]
People from all over the credit union community gathered last dressed to the nines for the National Credit Union Foundation’s Herb Wegner Awards and Dinner at CUNA GAC. The Wegner Awards are the highest [...]
There were some memorable moments onstage during Day 2 of #CUNAGAC. If you weren't in Washington D.C. on Monday, here are 6 key things you missed. 6. The Entrance Monday's Opening General Session featured [...]
Niccolo Machiavelli once wrote, “Never waste the opportunity offered by a good crisis.” He was, of course, talking about early 1500’s politics and not credit unions. That said, perhaps there is some applicable wisdom [...]
Confusing levels of strategic leadership were the focus of a post last fall, during a key season for strategic planning. Last week, strategic agility was the focus of speeches at a conference for credit union [...]
“Night vision? Superhuman strength? Invisibility? If you could possess any superpower, what would it be?” This is what a recent conversation with my coworkers sounded like. The discussion was a direct result of us swooning [...]
