How the decline in the taxi industry affects credit unions
Not too long ago in major cities across this country it was not unusual to see someone walk to the curb, raise there arm and yell “taxi” as they tried to flag down a cab [...]
News Archives
New era of regulatory relief
NCUA’s new rule on member business lending marks a new era for NCUA and for credit unions. This new era will be defined by principles-based regulations, not by prescriptive limits on credit unions. The [...]
Opportunities for credit unions to offer free tax assistance
Since this past Tuesday, March 15, was VITA Awareness Day, it seems appropriate to share a few thoughts about the Volunteer Income Tax Assistance (VITA) program and the role that credit unions can play in [...]
Innnntroducing…Rent-a-Brain!
Are you responsible for too many initiatives, an overabundance of priorities, an excess of tasks at hand with way too few fingers to get it done? Are you a slam-packed, schedule-smacked, shell-shocked, docket-pocked shell of [...]
The art of combining technology with traditional service delivery
I hear a lot these days about the on-going changes that our industry is facing. But far and away the biggest concern seems to be how technology is affecting every aspect of service delivery – from [...]
Financial literacy needs a shot in the arm
According to a recent study by the Council for Economic Education, the number of states that require high school students to complete any coursework in economics, has dropped over the last two years. Only 20 [...]
Credit union teams with PSCU’s Advisors Plus consultants to grow credit card balances
HAPO Community Credit Union (Richland, WA; $1.3 billion assets) understands the impact when its members reach for their HAPO credit card first. Capturing the coveted top-of-wallet position is an essential strategy to successfully competing [...]
Onsite: CUNA Marketing & Business Development Council Conference at Disneyland
Record attendance of over 500 credit union marketers converged on Disneyland in Anaheim, CA this week. Make it happen! was the theme of the 2016 CUNA Marketing & Business Development Council Conference (#MBD16). Topics of [...]
How to create a culture that creates engagement
We live in a competitive time, and differentiating your credit union – getting consumers to sit up and take notice – can be a challenge. That’s why we’ve decided to repurpose some great information from [...]
Hispanic millennials look for balance as they fuse identities
It’s not enough to know what your members and prospective members want. Today, it’s just as important to know how they want it. For credit unions in pursuit of a relationship with the [...]
Good service is the new “Purple Cow”
Being a purple cow is great if you want to get attention, but don't expect anyone to drink your milk. I'm a big fan of Seth Godin and his book Purple Cow, but so many [...]
Credit unions, pull that trigger!
The problem with decisions is knowing when to pull the trigger. We live in a world where there's always another article to read. Another chart to decipher. Another piece of data to analyze. What if [...]
Professional value, personal growth: Sessions at CUNA CFO Council Conference 2016
In just a few short months, leaders in credit union finance will convene in Anaheim, CA. for the 2016 CUNA CFO Council Conference, where they’ll enjoy great opportunities to network, celebrate finance excellence with [...]
Data-driven campaign yields double-digit growth of credit card portfolio
The credit card portfolio of 1st United Credit Union, an $850 million California-based cooperative, appeared at first glance to be packed with faithful cardholders. After all, the average months on book for matured cardholders was [...]
Six great coaching questions
All credit unions need talented people in every position. But having outstanding staff members is not enough. Leaders at all levels have to be coached in a way that boosts current performance and develops leadership. [...]