The single biggest business challenge in America isn’t over-regulation, the economy or competition. It is the inability to execute “The Plan.” Each year, the senior team at most every financial institution sequesters themselves at [...]
My father majored in math, with a minor in physics. If you know my father, you wouldn't be surprised. He loves order. He's neat. He detests discord. He obeys rules. He's faithful and dependable. His [...]
The increased use of loyalty based surveys like the Net Promoter Score (NPS) is a positive trend. However, the real value of asking one simple question to all of your credit union’s membership isn’[...]
I think we can agree that there are consumers who need short-term liquidity options. Among several recent studies, the Brookings Institution reveals that one-third of American households live paycheck to paycheck; and American Banker data [...]
On April 3, I ran the Credit Union SACTOWN 5K and joined approximately 17,000 runners from coast-to-coast participating in credit union road races to benefit the Children’s Miracle Network Hospitals. Since 2009, CUNA [...]
If you were a matchmaker looking to connect with the perfect partner, where would you look? There are only two answers: (1.) Anywhere they are; which is (2.) Everywhere. And where’s the best place [...]
The 2016 PSCU Member Forum is being held this week in Nashville, TN at the Country Music Hall of Fame Theater. Chuck Fagan, PSCU Pres/CEO, welcomed the crowd of more than 750 credit union [...]
To say there was a great deal of buildup surrounding last fall’s EMV liability shift deadline would be an understatement. Since then, the buzz has died down a bit, but talk is now turning [...]
An adage among tattoo artists states that “a good tattoo isn’t cheap and a cheap tattoo isn’t good.” The same can be said for websites. High quality products don’t usually have 99 [...]
As part of a Dodd-Frank mandate to increase bank insurance assessments to 1.35 by 2020, the FDIC recently announced an additional assessment. Since credit unions don’t belong to the FDIC, you might be [...]
We are quite proud of the fact that RewardStream is a pioneer and veteran in the referral marketing industry, designing referral marketing programs for our clients since 2003. While “word-of-mouth marketing” or referral marketing has [...]
A recent article in Fortune starts with a terrific and compelling statement: how to fix a $400 billion image problem. Wow. The image problem in question belongs to the new F – 35 Joint Strike Fighter, [...]
Recently I was asked to participate in a national study conducted by the highly regarded executive recruiting firm, Heidrick & Struggles. The survey of over 500 association leaders highlighted several known issues leaders face but [...]
I was recently listening to a TED Talks podcast while working out about the discovery of fossil bones in the Arctic Circle. (Am I getting old or what? I used to listen to AC/DC [...]
Whether you realize it or not, your credit union is already in the technology business. You offer all sorts of technology tools – online banking, mobile apps, personal financial management, debit cards, etc. – to help consumers [...]
