Us and them
More and more often these days, I find myself reflecting on the lyrics of Pink Floyd’s “Us and Them.” “Down and out, it can’t be helped but there’s a lot of it [...]
News Archives
Business lending: Benefits and value proposition for credit unions
As competition for business lending from traditional and nontraditional sources continues to heat up, credit unions with an eye towards the future turn increasingly towards using a qualified Credit Union Service Organization (CUSO) to help [...]
Is anyone winning the mobile wallet wars?
Consumer awareness of mobile payments is on the rise, largely due to the heavy publicity surrounding the launches of Apple Pay, Samsung Pay and Android Pay. More than 50 percent of consumers say they are “[...]
Combined strategies led to increased auto loan portfolios
GrooveCar credit unions reported double digit growth, or a 21% increase in 2015 over 2014, in auto loans. While a robust economy and competitive lending programs enticed members to borrow, credit unions pulled out all [...]
Not all data is big
Big data. It’s one of the latest buzz words flying around these days. I don’t mean to downplay its significance or how it will change how all businesses operate, but when it comes [...]
Royal execution
In my hometown, the Royals’ World Series victory last year has all of Kansas City buzzing about the possibilities of this year’s season. Will they be able to replicate their successes? Was last year [...]
New survey sheds light on perceptions (and misconceptions) of loyalty programs
Consumer demand for debit rewards programs are on the rise. In fact, repeated surveys find rewards as the highest-ranking priority for consumers choosing where to bank.1 Yet 61% of credit union decision-makers are unaware [...]
Recent branch study shows wait-times and subsequent visitor abandonment rates on the rise
FMSI recently published the 2016 Retail Branch Lobby Study of approximately 780,000 lobby interactions performed in the 3rd quarter of 2015. In our analysis, we found that, since our last Lobby Study in 2013, [...]
Wooing GenZ with your mobile strategy
Those in the GenZ, post-millennial generation are often described in terms both descriptive and derisive - inattentive, apathetic, or technologically addicted. Of course views, and the truth, vary, and the stereotypes often don’t apply. [...]
How your credit union can avoid the top 5 mistakes on Instagram
Is your CU on Instagram? If not, maybe it should be. After all, Instagram is one of the fastest growing social media platforms today. The audience on Instagram skews much younger than Facebook, most being [...]
How to answer the question, “How long have you been doing this?”
You are meeting with a potential new client. You’re learning a bit about each other. And the potential client asks, “So, how long have you been doing this?” Most people answer with a number, [...]
What counts in leadership
When I think about what counts in leadership, I often reflect on the early years of my career when I worked at Procter & Gamble. When P&G has a product in a particular [...]
Donald Trump on credit unions
(Note: This is not an endorsement of Donald Trump, nor is it a discussion on politics. It’s merely the first in a series of observations on marketing lessons credit unions can learn from the [...]
Growth is costing small credit unions a marketing fortune
The year 2014 was historic for membership growth. For the first time in the history of the movement, credit unions surpassed the 100 million mark in total membership. From a macroscopic perspective, our industry is [...]
Top 10 cybersecurity areas to prepare for your next exam
As we prepare for our first annual Ongoing Operations User Meeting and the broader CU InfoSecurity Conference this June 15th – 17th in New Orleans, I am looking forward to hosting a panel on top NCUA [...]