As a CUSO dedicated to helping our nearly 100 credit union participants enhance member experiences, we are constantly analyzing member feedback data and reviewing industry trends. As we released our latest benchmark using 1st quarter [...]
Organic labelling – it’s a development that has evolved slowly and quietly across the nation, and has caught mainstream attention in the past few years. Consumers want organic produce and meats, farmed nearby and without [...]
It’s a familiar scene. Budget cuts, increased responsibilities, less time to do more. I could be talking about nearly anyone. I am talking about the media. Their jobs are getting harder and more scrutinized. [...]
I often tease my mother that the one thing she didn’t teach me was patience. I’ve never been good at waiting. Very little in life moves quickly enough for me. Before I’m [...]
I still hear it a lot: credit unions that profess a “cradle-to-grave” or “one-stop shop” value proposition. I’m not opposed to credit unions trying to offer as much to their members as possible – as [...]
As of October 1, 2015, merchants who do not use a chip card reader to process transactions when a chip card is presented, can be held liable for any fraud that occurs as a result. [...]
Did you know that 88% of consumers view rewards as a top priority when choosing where to bank1? In fact, nearly two thirds of consumers are willing to increase wallet share to take part in [...]
Want to realize the benefits that come from tapping into a new market? Look no farther than your onboarding strategy. Strategic onboarding plans are one of the most effective sales strategies for credit unions. It [...]
Assuring your financial institution gets the most ROI out of your employee benefits programs can easily become quite an expensive and challenging endeavor. In fact, Gallagher’s own 2015 National Benchmarking Survey found that 62% [...]
A common misunderstanding with data analytics is how and when the various “tools” are used. Many think that a great data visualization tool (e.g. Tableau) will solve all of an organization’s problems. Often [...]
It was back in 1989 that Garth Brooks released his first album, and I have waited all these many years for him to once again return to touring in concert. As soon as tour dates [...]
“It’s time,” my wife said in the early hours a few weeks ago. Driven by a rush of adrenaline, I checked my phone to find the fastest route to the hospital. As it had [...]
Recent actions by the Congress of the United States in proposing legislation aimed at providing regulatory relief for credit unions sends a clear and distinct message to the NCUA Board. Address the issues that that [...]
The inspiration for this article came to me when I stumbled upon a Facebook acquaintance’s shared post about one of her friend’s GoFundMe accounts requesting aid in purchasing a mermaid tail. Yes, I [...]
Lately, I’ve found myself thinking about my mother a bit more than usual. Happens every year around this time. It's funny: most of the time I spent growing up, I didn't think my mother [...]
