No one likes getting called to the Principal’s Office, not even teachers. Ridley, Pennsylvania School District Special Needs Instructor Dan Arrison is no exception. When Dave DeYulis, Principal of Grace Park Elementary School, said [...]
After 40+ years, the Baby Boomers have passed the baton to the Millennials. Not to slight Gen Xers, but it’s their children – whose childhoods were shaped by personal computers and unprecedented strides in technology – [...]
Bill Clinton, Cher, Candice Bergen, Andrea Mitchell—household names in the world of politics, entertainment, and journalism—are, along with thousand of your members, reaching age 70 this year. As the first of the baby [...]
One of the primary aims of credit union managers is to be sure their employees provide a great experience to each member who walks through the door or who places a phone call to the [...]
Lots of us want to lose weight. Most of us don’t. Why? We don’t have a good diet. Lots of credit unions want to gain more products and services with their members. Most [...]
If you haven't reviewed your credit union's vendor technology agreements lately, perhaps you should. In recent years, many core providers have not only employed, but embraced a staggered contract strategy in a deliberate effort to [...]
What was I watching? Why did I walk into this room? Where are my keys? While the Finding Nemo sequel, Finding Dory may be a children’s movie, most of us can relate to the [...]
One of the biggest complaints from credit union members is poor service or a bad branch experience. And often the go-to strategy for this is to develop member centric initiatives to show the member how [...]
The Canadian Credit Union Association’s (CCUA) National Young Leaders Committee (NYLC) recently embarked on a joint venture in partnership with Sandra McDowell, former National Young Leader Award Winner & WYCUP scholarship winner and Vice [...]
Five years ago, it seemed a new, never-before-seen tech gadget landed in stores every month--a phenomenon that served as a serious boon for economic growth. Five years later, we’re still waiting for the next [...]
1) Communicate expectations Make it clear that collaboration is the minimum standard in your team. While an individual’s workload is enough to create an system of isolation at work, if collaboration is made a [...]
The banking industry is entering a new frontier. Less banking is done in physical branches and interactions through mobile apps are shorter, but happening with more frequency. While at the same time, competition is creeping [...]
1) Can’t lead themselves Leaders are supposed to inspire others to perform well and help them achieve greater things. But if you aren’t always trying to better yourself, you can’t expect to [...]
Think about how you manage big expenses at your credit union. When you build a new branch, for example, you don’t just open it and let it sit there. You invest in keeping the [...]
It’s no secret consumers are increasingly seeking out personalization. They demand experiences, products and promotional offers specifically tailored to their behaviors and preferences. For credit unions, the key lies in accumulating the data to [...]
