Your branch locations are outfitted in many ways to accommodate any credit union members that are living with a disability, so that they can perform their banking needs with ease. But with over 50% of [...]
All companies do well. Until they don't. Most companies form around an idea. That idea solves a problem. And people will pay for that solution. But time marches on, and problems morph. That original idea [...]
In today’s highly regulated environment, financial institutions remain focused on any and all regulatory announcements and rulings regarding issues that affect their performance and profitability. For instance, in mid-May the Consumer Financial Protection Bureau ([...]
I know what you did last summer. It's funny to think how just a few years back, this was a terrifying proposition. "Oh no, our stalker knows!" Now, your stalker is any given friend who [...]
Over the past ten years, Ongoing Operations has worked with approximately 25% of the top 100 credit unions. Recently, we have become much more focused on the credit unions trying to get to the $1B [...]
Business leaders see that technology is increasingly significant to their companies. The relationship to the customer is evolving as technology allows companies to get closer to the customer. Smart CEO’s are engaged with these [...]
In this corner… the Contender, Fixed Limits, challenging the formidable upstart, Dynamic Overdraft Limits…. Indeed it may seem like you’re in a boxing match when deciding what type of overdraft limits you will offer [...]
One of the biggest challenges collection operations face—whether an in-house or outsourced venture—is making contact with delinquent borrowers. The collections industry has always had to deal with and overcome negative stereotypes, but in [...]
June 1 marked the official start of Hurricane Season, which means credit unions up and down the East Coast are dusting off their checklists from last year to make sure they are prepared. Chances are [...]
“I’ll take a well-executed, one-page, written-on-a-legal pad strategic plan over a poorly (if at all) executed, twenty-page, four-color, complete with charts and graphs strategic plan any day. Substance over style – all day long.” Those [...]
When I speak with customers and prospects about they would like to achieve with their referral program and what it can do for their business, we usually end up in a conversation about conversion rates. [...]
1) Staffing Or perhaps the lack thereof, staffing of qualified individuals is the key. Finding and retaining staff that is intrigued, engaged and willing to make things better, or do things differently, is the key [...]
Last year, when I was getting ready to move, I was introduced to an amazing book. You may have heard of it: The Life Changing Magic of Tidying Up, by Marie Kondo. It went through [...]
1) Relationship development Using a variety of social media you’ll be able to build relationships in a new medium with members and potential members. It gives you yet another way to interact with members [...]
Fighter, poet, pioneer, icon, legend, the greatest, so many words can be used to describe the late Muhammad Ali. From his passion as a boxer to social issues and philanthropy we take a look at [...]
