In study after study, results indicate that an increasing number of consumers are choosing a “D-I-Y” approach to accessing financial products and services. According to a report by Accenture, 52 percent of U.S. adults [...]
Big data, data mining, data analytics – these are terms most credit unions know and consider critical to success in a data-driven future. At the same time, many leaders in the movement have questions about how [...]
Intuitively, we know delivering the services members want can convert your relationships into better financial performance. But now there’s proof: Investing in the right technology means higher returns. Callahan & Associates’ 2015 analysis [...]
As more credit unions focus on the member experience, many are finding that measuring internal service is a critical building block to help ensure that exceptional member service is delivered consistently. For the past several [...]
There’s nothing worse than working your fingers to the bone and then having your boss, CEO, and/or the board question the value of the credit union’s marketing efforts. You know your marketing [...]
Recently, I had a conversation with a couple of large credit union CTOs. I brought up the idea of a credit union using a chat bot and was surprised at the almost violent reaction that [...]
In less than four months voters across our country will elect a new president. Thus far, the election process leading up to each party’s convention has been one of the most hard hitting, controversial [...]
Ever visit someplace from childhood and think, “wow, I remember it being bigger”? Go back a few times or ask your kids (who are there for the first time) and all seems normal. You’ve [...]
Brutal. There is no other way to describe the plastic card fraud environment in 2015 where many credit unions were reporting more than 150 percent increases in fraud year-over-year. With the EMV liability shift in [...]
The power of gratitude Last month’s Americas Credit Union Conference didn’t disappoint. In addition to the highly informative sessions, it served as the perfect catalyst to reconnect with our credit union friends near [...]
The right mentor relationships will accelerate your career, personal development and improve relationships. Investing time finding the best mentor saves you time and increases your focus. In Greek mythology, Mentor, was the son of Alcumus [...]
Management ≠ Leadership – In fact leadership is fundamentally different from management. It means both managing tasks, but also know how to behave and engage those around you. The worst mistake that can be made is thinking [...]
During the past year and a half, NAFCU staff and I have visited more than 300 credit unions around the country. It’s important for us to engage with and know our members; that engagement [...]
Even if you’re only tangentially part of the credit union movement, you’ve surely been exposed to the letters EMV on pretty much a daily basis. And, with the October deadline looming, the coverage [...]
Low loan rates. Personal service. Cooperative. Democratic and member controlled. Flexibility. Dividends. These are a few of the words we use to describe credit unions in our marketing and in our shared institutional language. Here [...]
