Bellco Credit Union goes to Comic Con and kills it!
A few weeks ago I got the opportunity to check an item off my bucket list: I finally made it to Comic Con. My son bought us tickets to Denver Comic Con for Father’s [...]
News Archives
How credit unions can get started with data analytics
For most marketers, getting a handle on data analytics is an obvious need. Recent studies say that greater than 70% of marketers see the need. The challenge is, they have never done it. And given [...]
Engaging young people through financial literacy
Now, more than ever, young people need our help to learn how to skillfully plan a budget, save for the future and invest with confidence – before money management becomes a struggle. This is critical to [...]
90 days of politics: Five ways to make an impact
It is no secret that Democrats are making a strong push to take the majority in the U.S. Senate. In the event of a Clinton Presidency, it would almost be a necessity to advance [...]
Omnichannel optimization: Nirvana for credit unions
What’s the first thing you think of when I say the word “Nirvana?” I guess it depends on your age, but for me it’s the early 90’s grunge band that had teenagers [...]
3 must-have training courses for your collections staff
Compliance is a major point of contention for many lenders—particularly when it comes to their collection operations. Many of the laws that were enacted decades ago to protect consumers have components that are almost [...]
Learning – The key to employee engagement, customer service and innovation
Organizational learning is one of the strongest contributors to employee engagement and retention. A 2013 study from the “Journal of Applied Psychology” and associated data from Deloitte University, reported that the top 20% of companies [...]
The significance of random facts…what do they provide?
What some people consider random facts can really be significant indicators. During a recent conversation with a colleague, I described myself as an “Encyclopedia of Useless Random Facts.” What is seemingly trivial information to others [...]
EMV compliance at the ATM: 8 things every credit union should know
According to PYMNTS.com, Visa’s latest EMV data indicates that there are 326.8 million chip cards in the hands of American consumers today, a figure that actually exceeds the total U.S. population [...]
Solutions for ineffective supervisory committees
Someone once said “the first step is always admitting you have a problem.” When it comes to ineffective supervisory committees, the credit union space definitely has a problem. Heather Anderson, co-founder, OmniChannel Communications, Inc., aptly [...]
Make member statements great again
Like presidential candidates, statements are often viewed as a necessary evil. As a result, many banks dump data straight from their cores onto paper without much regard for the layout, and then mail them to [...]
Service soars for American Airlines Credit Union members
People are the driving force behind a great member service experience. Members will always have a desire to connect with their credit union through an in-person visit to a branch or a call to the [...]
Communication, sales, and your credit union
There’s no denying it. We are all salesmen regardless in what field we work or the role we fulfill. For years I was in denial about my own role as a salesperson. Much of [...]
Who should drive exam innovation … the regulator or the regulated?
Back in my days as a CFO at a financial institution, we had a few tricks for making the regulators feel welcome when it came time for the annual exam. If it was summer, my [...]
6 core areas your fair lending risk assessment should cover
Regulatory scrutiny of fair lending is heating up. Last fall the CFPB issued a semi-annual report outlining areas that indicate heightened fair lending risk. While there haven’t yet been any major penalties assessed to [...]