5 ways to apply what you learn
At the recent August session of CEO Institute II, part of the networking buzz was about “how do we take this great information home most effectively?” One participant was planning a presentation to his CEO [...]
News Archives
Starbucks prepaid program offers lessons for credit unions
Great power comes from a great prepaid program. Since launching its first card in 2001, Starbucks has achieved tremendous success with its prepaid program. Today, the coffee mega-chain boasts more than $1.2 billion loaded [...]
Your credit union team is your best asset: Invest in their development
If there is one thing that the credit union industry likes to talk about, it is asset size. We compare asset size at conferences and classify our challenges according to our balance sheet. It’s [...]
Four ways to grow your credit union’s e-Statement adoption
We’re already midway through the 21st century’s second decade, yet half of all consumers who subscribe to e-Statements also still receive paper copies, according to a recent Forrester Research study. Is it a [...]
Disparate impact studies especially tough on dynamic matrix systems
As regulations on financial products and services continue to rank among the top concerns for credit unions, many institutions are re-evaluating the viability of the products they offer to their members. Overdraft matrix systems are [...]
The biggest pay day lending surprise
The biggest surprise in the CFPB’s pay day lending proposal is not what it says, but what it doesn’t say. The omission underscores yet again why Congress pushed the Constitution‘s tolerance of [...]
How to create great auto loan campaigns with 6 free Google tools
You may be promoting your auto loan rates this summer and want to stand out from the pack. Why not promote your rates against a car that hundreds of thousands of people are searching for [...]
Challenge accepted: Ideas to add strategic planning impact
Fall is coming, bringing with it some of the year’s greatest offerings: Football season. Perfect running weather. Pumpkin-flavored everything. And credit union planning sessions. Last year, I worked alongside 10 unique credit unions during [...]
The interview which started as a Tweet
A few weeks ago, I stumbled upon a series of tweets from a credit union member to no one in particular. That I saw it at all amongst the mass of data is odd. But [...]
Protecting your technology: It’s more than meets the “I.T.”
If you focus on the headlines these days, it may seem that the world over, threats are becoming more frequent and severe. You might even believe Mother Nature and nefarious individuals are beginning to conspire [...]
Lessons from the Men’s Olympic cycling road race
The 2016 Olympic cycling road race – a punishing, 148-mile course through the hills and along the coast in Rio, featuring 11 climbs with gradients in excess of 24% - witnessed numerous crashes on the dangerous [...]
If only there were Life Hacks for compliance
If your childhood was anything like mine, your parents were terrified at the prospect of you leaving the nest before you knew the basics. Dicing an onion, fixing a flat tire, avoiding streaks on a [...]
Four ways to get ahead with credit union training
The fiscal year-end is closer than you think, and many credit unions are already looking at their budgets for 2017. While you assess what new products and services you will offer, and how much to [...]
3 ways your credit union can help members prepare for life’s emergencies
Every day, events happen that can turn lives upside down. Maybe it’s a wildfire in California, forcing people to quickly flee their homes. Maybe a medical emergency occurs when someone is out of town, [...]
Members are your credit union’s best marketing team
Our number one hidden asset is a loyal and devoted member. A member who sings our praises is worth more than paid advertising. Loyal members who share stories with others can be huge victories for [...]