Increase awareness with infographics
You’ve heard the saying, “a picture is worth a thousand words,” and that has never been truer than in today’s age of information overload. Send me an article and I may or may [...]
News Archives
The power of negative self-audits
Self-audits are wonderful. Review a list of things you should be doing, and see where you come up short. But I really like negative self-audits. These are things you should not be doing. A popular [...]
4 ways decluttering your home can save you money
The turn of the season is the perfect time to take a look around your home for ways to reduce clutter. For some of us it’s natural to hold on to things, whether it’[...]
6 ways to motivate your team
Create a pleasant work environment There’s a good chance you spend roughly a third of your day at the office, so make it a place your employees want to be. Everything from temperature to [...]
The top ten tips on handling difficult members
It’s often a chaotic world we live in – attention spans are low and expectations are high. That makes for a perfect storm for members to be at their most difficult. The good news is [...]
From teller to customer service marketer
So you think a teller’s job is only about taking deposits and payments and handing back cash? Here is why you’re wrong. Providing customer service to members doesn’t have to all about [...]
How to personalize your credit union website & increase member engagement
The hottest trend in credit union website design is mobile responsiveness, but personalization will soon impact engagement just as much as mobile devices. Website personalization will go mainstream in the next five years because personalizing [...]
Life hacks from a single mom
“If you put your mind to it, you can accomplish anything”- Michael J. Fox as Marty McFly Daily life can be quite challenging, especially as a single parent. Raising a child independently can be [...]
Trump vs Clinton: Voting for your financial future
Taxes Clinton Clinton is not changing the marginal tax brackets, but would revise taxes on the highest earning Americans in a few ways. Her plans call for higher taxes on those who make more than $[...]
How to prevent a “Wells Fargo” culture infection…
First of all, from my experience working with leaders in the CU community, I have to say that it’s a lot less likely to happen to you! The CU people I work with are [...]
Leverage the power of local
“Local” has become much more than a word that defines proximity or size. Local embodies the way people think, feel and connect with their communities. Local is a way of life, especially for Millennials, and [...]
The value, or cost, of an entrenched board
Long-serving board members have a perspective from their service through many years, and perhaps decades, to an organization to which they volunteered with passion and commitment. I listen in awe to stories told by long-tenured [...]
4 steps to getting a raise
Research your value Your value is your weapon in fighting for a raise. Do research by looking at salaries for comparable jobs in your field. If your job performance is top notch, show evidence of [...]
5 things to remember when having difficult conversations at work
No one likes having to have a difficult conversation, especially in the workplace. With this in mind, always know you’re not the first person to feel the way you do in the situation you’[...]
Supposed EMV security shortcomings may be all talk
Recent research from payment technology company NCR suggests hackers can override code on EMV chip cards to make them appear as regular magnetic stripe cards. Why is this a potential problem? Because it would mean [...]