Loyalty programs are landing all around us – and some are more engaging to consumers than others. While rewards offerings themselves can vary widely from program to program, according to Andrew Gates, CEO of Azigo, Inc., [...]
You may have already noticed the trend around town with popular fast food restaurants investing a lot of time and money updating their interior and exterior looks. KFC, Arby’s and Taco Bell are the [...]
Fall is here and with it comes cool, crisp weather, football, and changing leaves. For many, it is the best time of the year; for others it is the onset of a stressful, and often [...]
Halloween is one of my favorite holidays. As a child I loved making my costumes and mapping my route based on who gave full size candy bars the year before. Now as an adult, I [...]
As of October 1, 2016, your financial institution will be held liable for any fraud that occurs using a chip enabled MasterCard at one of your ATMs, if the exposed ATM is not chip enabled. [...]
When I look at the Twitter accounts of some credit unions, I see a variety of posts that may or may not apply to any one audience on that given channel. I also see some [...]
There seems to be some confusion about dynamic matrix systems--which can cause a customer’s discretionary overdraft limit to change from time-to-time based on the risk profile of the customer—and the benefits they provide [...]
Identify the instigators Figure out who the key gossipers are and address them one-one-one. Find a place to talk in private and confront the issue. Let the employee(s) explain their view of the situation [...]
Although many characters in film are fictional, we can still learn from their words on screen. Many make us laugh, while others can inspire and motivate us in our daily lives. Live life to the [...]
I don’t know about you, but I’m having a difficult time seeing credit union friends nearing the end of their career and heading off into retirement. Over the years, I’ve been blessed [...]
I have a confession. I’ve been a customer of Bank of America for longer than I can remember. Yes, I have credit union accounts, but BofA has been my PFI for many years. So [...]
The IRS has simplified the process for taxpayers to request a waiver of the 60-day rollover requirement when they miss the deadline. Revenue Procedure (Rev. Proc.) 2016-47 provides for a self-certification procedure that taxpayers may [...]
Know how much should you save before retirement Advisors normally suggest you use about 70-85% of your pre-retirement income to maintain your standard of living and use your benefits for the rest. Many things factor [...]
If you are consistently not reaching your goals, the problem may not be with the effort you put toward them, but how you set them in the first place. By properly developing goals, you can [...]
One of the fraud threats we continue to see force its way into the credit union industry is synthetic identity fraud. Part of the increase may be due to counterfeit credit card fraudsters coming up [...]
