Many credit union website designs use sliders on the homepage (aka rotating banner or carousel). In this article, I cite studies and make a case against sliders: the homepage of a credit union website design [...]
Credit scores The MOST important thing is your credit score. If your credit score isn’t good, not only will you not get a good deal, but you probably won’t even get approved. So [...]
Having a good rapport with your superior is one thing, but getting too comfortable is another matter entirely. Before you get yourself into trouble at work, consider these four things you should never say to [...]
Trends and engagement are two words that we can’t get enough of, especially when it comes to applying them to our marketing programs. How do we tweak our current programs to incorporate the latest [...]
In every credit union I have worked in, the credit union knows where every ounce of cash is at all times. We know which drawers have it, which tellers, which locations and which vaults. It [...]
As credit unions offer more services that must be supported by their front-line teams, the business of supporting members across a diverse range of financial products becomes increasingly complex. And while the availability and usage [...]
Many people claim that they work a 40-hour week, though not all that time is actually spent working. It can be hard to stay focused when there are so many interesting things going on around [...]
Think for a minute about your friends and acquaintances. Can you attribute any of your strong friendships to any specific moment? How about your most trusted friend? Of course not. Long term relationships are nurtured [...]
Do you know how your front line employees explain Reg E. options to members? If you don’t, I’d encourage you to sit on the other side of the desk and listen to how [...]
There are many reasons why most of us decide to sign up for a credit card. Whether it’s to help boost your credit score or as a means of purchasing a more expensive item [...]
Did you succeed with a resolution this year? The statistics provided by the Statistic Brain Research Institute’s study on resolution habits makes it safe to assume that you didn’t. That’s alright, you [...]
When I was first promoted to a leadership role, I had no idea what was in store for me. I thought my job was to give instructions and answer questions. Little did I know that [...]
Meetings. Events. Deadlines. Members. How’s a person to get it all done – AND still have room in the calendar for all the “good stuff” like family, friends and personal time? Impossible? Not at all. [...]
In 2016, I focused on why real-time analytics is the vehicle for credit unions to transform the member experience and increase member retention. But with technologies like artificial intelligence (AI) claiming to change the member [...]
Technology and banking have definitely grown together over the years, strengthening finance and helping members on multiple fronts. It’s almost so integral into banking that most people forget there was a time without it. [...]
