5 ways to get your team to buy-in to new ideas
Share the vision If you’re making changes, there’s obviously a reason for it, so don’t keep your employees in the dark. Be open about the changes that are occurring and the reasons [...]
News Archives
Give up or give back
Let’s face it, 2016 was tough. International unrest, divisive politics and banking scandals painted a pretty bleak picture of the world (and I didn’t even mention the untimely deaths of Prince, Juan Gabriel, [...]
Gen Z: The dawning of a new disruption
Just as brands were beginning to really perfect how to interact and engage with Millennials, a new generation with different trials and tools is coming up on Gen Y’s heels to challenge everything we [...]
Declined! The true cost of false positives (and how CO-OP can help)
In a perfect world, using a payment card at the point of sale would always be safe and seamless. While this is exactly what your members expect, the reality is that security at checkout is [...]
Finding tranquility in the midst of stress
One of the greatest challenges of leadership is knowing how to restore yourself, especially in the midst of chaos. Below are a few suggestions about how you can grab a few moments of sanity in [...]
2017: Regroup and refresh your finances
Now that the New Year has begun, it’s time to take some time and figure out what’s working and what’s not. When it comes to your personal finances, it’s especially important [...]
Sound New Year’s principles are beneficial all year long
If your credit union’s 2017 goals include increasing revenues and member satisfaction, a fully-disclosed overdraft protection plan may be the solution. A proven plan could fill not only both needs, but also provides fairness, [...]
3 ways to increase member engagement
In today’s fast-paced world, consumers not only judge customer service by what you and your competitors are doing but on every experience they’ve ever had with any business. They want the immediacy and [...]
Is your credit union addressing elder financial abuse?
Your membership is aging. As more of your membership shifts to retirement age, new opportunities and new challenges will be presented to your credit union. One challenge for all financial institutions will be properly addressing [...]
Easy solutions for angry members
It’s no fun to be yelled at by a member, especially if it’s for something you didn’t do. With a few simple techniques, you can frequently bring the situation under control. Listen: [...]
5 reasons you should file your taxes early
You’ll get your money as soon as possible This one may seem obvious. The sooner your file for a refund, the sooner you’ll get it back. The closer you wait until Tax Day, [...]
The Grateful Dead on credit unions: Rethink your assumptions
Ugh, your bottom line is shrinking again. How can that be? You work hard. You’ve paid your dues. Your staff is pretty good. How can you get unstuck and kick-start growth? Four simple words: [...]
Proceed with caution: High-value rewards programs can attract gamers
The U.S. credit card market presents a tough competitive landscape – even for best-in-class credit card companies. Complicating matters is an over-crowded payments scene and a highly saturated credit-qualified population. This intense environment makes acquiring [...]
What you need to know about account-based marketing
Account-based marketing—often abbreviated as ABM or referred to simply as “account marketing”—stands to be a vital business marketing method for the next era of credit union promotion. Account marketing is already making an [...]
10 most inspirational presidential quotes in honor of Inauguration Day
Today is Inauguration Day and just like that a new president takes office. In honor of Donald Trump taking the oath of office and embarking on his presidential term, here are a few inspiring quotes [...]