Digital banking Is dead. Long live banking!
Nobody ever said “I want to do my digital banking now.” Instead, the average consumer thinks “it’s time for me do some banking” or “I better take some time now to check out my [...]
News Archives
Life lessons from “Groundhog Day”
It’s Groundhog Day, the day we learn how much more winter we have to endure. In the 1993 Bill Murray film, Groundhog Day, Murray’s character Phil is stuck in a loop, doomed to [...]
Here’s how to ask for a raise – and get it
It’s never easy bringing up money in conversation, especially when discussing your pay with your supervisor. Even if you feel strongly that you deserve an increase in pay, approaching your boss about it and [...]
The future of technology for your credit union
Technology and banking have definitely grown together over the years, strengthening finance and helping members on multiple fronts. It’s almost so integral into banking that most people forget there was a time without it. [...]
Life as a cat herder – leadership vs. management
Running a successful credit union branch can be a lot like herding cats. You need a plan for how to get it done, and you need to know what you will be doing with all [...]
Interacting with banking robots may be closer than you think
Most of us have seen the movies where robots are featured in customer service roles in futuristic cities. Their metallic dispositions are often greeted with glibness from the rugged main characters. I’m looking at [...]
6 tips to beat the winter blues
Winter can feel like drudgery. The days are short, nights are long and the work day seems to never end. Here are 6 tips for beating the winter blues, even when spring seems like it [...]
3 questions all managers should ask themselves
As a leader, it is critical you clearly define your role not only in business performance, but also employee engagement. If you’ve been placed in a management position, your supervisors have seen qualities of [...]
Effective social media advocacy: Show up and stop being nice
I recently attended the 2017 State Government Affairs Conference in Wisconsin, where CUNA’s Chief Advocacy Officer Ryan Donovan addressed the audience about the new administration, credit union advocacy and lobbying for credit unions in [...]
Overdraft privilege is, above all, about better service
With the inauguration of a new president upon us, there is wide speculation about how a Trump administration will impact our industry. Much of what we read seems positive in that the new administration is [...]
How to deal with feeling unappreciated at work
Keep calm When something is bothering you in an office setting, it can be really frustrating. Try your best to remain calm and collected, and if you feel yourself reaching a boiling point, take a [...]
4 less-obvious reasons you’re unpopular at work
Nobody in your office likes you. You’ve tried to figure out why. You’re not dishonest or arrogant. You aren’t rude and you don’t act inappropriately. You’re not controlling, you don’[...]
Dear CEO,
Dear CEO, I am writing you a letter as my 22-year-old self, fresh out of college and ready to rock my new job as marketing director for your credit union. First of all, I can’[...]
6 tips for beating the digital banking bogeyman
It is on you - credit union executives - to beat the digital banking bogeyman into submission. It most definitely is not on members - even though, too often, credit union executives act as though [...]
Credit union technology trends for 2017
Each year, I take time to reflect on the changes that will be impacting our industry in the upcoming year. Aside from the usual regulatory challenges and never ending stream of Fintech startups, I wouldn’[...]