Need to discuss a touchy subject with your boss?
Let’s face it- Even if we have a positive work environment and a good rapport with our bosses, there will be times when difficult conversations need to take place. If you find yourself with [...]
News Archives
Is your credit union operating in communication silos?
There are many communication tools available to credit unions today: In the age of eDocuments, eSignatures and mobile lending, email has become a necessary and, often, primary communication function for many credit unions with their [...]
5 questions to discern how you’ll best learn
When I worked at Procter & Gamble, we thought a lot about making sure we could meet the needs of all our potential customers in a particular product category. For example, people who bought fabric [...]
7 compliance rules for non-compliance managers
Compliance. Auditors. Regulations. Examiners. These words lead to audible groans, gasps, and the shaking of heads or fists. All too often, I've spoken to a credit union group only to see the air leak out [...]
3 keys to productive disagreements
In the workplace, there are always differing opinions. This is a good thing. If your team doesn’t disagree with each other, it’s probably dysfunctional. Disagreeing can lead to success and the creation of [...]
It’s time for a new outlook on cooperative community
For industry traditionalists, 2017 is the year to make way for a new outlook on cooperative communities. Credit union leaders are being fiercely challenged to preserve the cooperative values that are foundational to credit unions [...]
Small credit unions need help, but must also help themselves
As both CEO of a small credit union and chair of the CUNA Small Credit Union Committee, I appreciated the January column by Scott Butterfield, principal of Your Credit Union Partner, in which he discussed [...]
Advice which isn’t great advice
Read this post to get a whole lot of bad advice. You’re still here? Wonderful. Because I didn’t give up the whole story. I am giving bad advice, but then we will learn [...]
The forgotten history of financial pioneer Maggie Lena Walker
Maggie Lena Walker grew up in Richmond, Virginia in the late 1800’s. As both a woman and an African American, Maggie faced cultural limitations, but that didn’t stop her from going on to [...]
Know the enemy, think like the enemy
The article below is a condensed version of a chapter from The CISO Journey: Life Lessons and Concepts to Accelerate Your Professional Development, a book by Gene Fredriksen scheduled for publication in March 2017. What [...]
Is your technology serving you or ruling you?
The iPhone has been with us now for 10 years. Mobile devices are the stuff of Boomer science fiction. Smartphones have transformed how we interact with each other and have become our interface with, and [...]
Same day ACH continues its steady, impressive growth
NACHA’s just-released data on Same-Day Payment volumes shows continued impressive growth for this new payments vehicle. Through its first quarter of operation, nearly $17 billion of same-day transactions have been processed. Given the $5 [...]
5 quick ways to save on your Super Bowl party
The Atlanta Falcons and the New England Patriots take the field this Sunday in Super Bowl 51. You may be planning on hosting a get together for the big event, but before you drop too [...]
4 things leaders should do differently in 2017
Zoom in on the big picture For your team, it’s great to have a big picture vision at the end of the road, but make sure you don’t lose sight of the small [...]
Are you always a credit union leader – or only when you lead?
Did you know that the word “leader” first appeared in the English language sometime in the 12th century, but the word “leadership” didn’t come along until almost 500 years later? I can’t help [...]