Skimming horror stories are nothing new. Tales of consumers unwittingly inserting their cards at ATMs with fraudulent technology frequently pervade headlines. Fake card inserts, keypads, and other devices have all been fitted on ATMs, giving [...]
May is right around the corner and that means tax season is finally over. Believe it or not, it’s never too early to start thinking about next year. If filing your taxes was a [...]
If you’re like me, even if you head to bed at a reasonable hour, you end up staying up late browsing social media. Facebook, Instagram, Twitter, and the other popular networking sites are not [...]
The recent United Airlines Customer Treatment Debacle should be looked upon as a teachable moment for all customer/member service organizations. United s overbooking of passengers and their subsequent mishandling of the situation will cost [...]
Open core systems – systems into which you can integrate, or at least interface, various third-party software packages – have been a thing for decades. And yet, the definition of an open system is … well … still open [...]
In the world of Bank Secrecy Act (BSA) and Anti-Money Laundering (AML), it all comes down to perspective. For many financial institutions, the perspective sometimes becomes locked down tight. Day in and day out, the [...]
For someone like myself who cares deeply about my relationships with family, friends, and coworkers, it can be difficult to be assertive, for fear of being inconsiderate or argumentative. Many mistake not being forceful or [...]
This year at NAFCU, we are celebrating 50 years of raising credit unions' voices in Washington and making lawmakers and regulators aware of what makes credit unions special and different. With every passing year, there [...]
Spring is a time of new growth and renewal, which is a serendipitous time to think about your brand. On average, a brand identity is updated slightly or even overhauled, every seven years. There are [...]
Financial institutions have outsourced certain functions for decades. But as vendor partnerships grow in complexity and in volume, evaluating third-party performance, assessing related risk and monitoring those risks become more challenging. Likewise, the stakes of [...]
Do your homework The last thing you want to do is show up unprepared. Sure, you may find a car you like by walking around the lot, but that can backfire. I once bought a [...]
Are your work relationships struggling? It’s not always easy to keep relationships thriving at the office. If you’d like to improve yours, here are a few easy tips. Be respectful Always say please [...]
Overnight, India, a country with 1.3 billion in population, became a predominantly cash-less country, switching to mobile-based digital payments. And the government has even more ambitious plans – to eliminate credit and debit cards by [...]
People hate to be told “NO” – in professional and even personal settings. It’s uncomfortable and embarrassing at times and really forces us to be vulnerable, which is hard for most people. There is risk [...]
Earth Day is a day to come together as a community to celebrate our Earth in the hope of further educating its inhabitants of the importance of environmental protection. Here are four priceless ways your [...]
