3 ways to prioritize your top priorities
Sometimes it’s easy to prioritize your daily tasks. An average day usually contains at least a few things that can be pushed further down your to-do list. But what happens when you’re swamped [...]
News Archives
The best online learning gets personal
Last month, a group of people got together to learn. The presenter shared her expertise about the topic. The participants broke out into small groups to tackle learning exercises. The speaker visited each breakout group [...]
How to shape your credit union’s culture
Whether or not it has been consciously identified, every company has a corporate culture. And while there’s no physical presence, it subtly influences the entire organization and drives the actions and decisions of your [...]
When it comes to credit union website design, stop counting clicks
The Rule of Three applies to a lot of things: comedy, composition, even computer programming. But there’s one thing to which the rule of three no longer applies — clicks. It happens all the time. [...]
How to be professional when things get political
One of the many great things about our country is the freedom to hold any political view we choose. With that freedom often comes the perception that political discussion is acceptable no matter the context [...]
Leadership lessons from Frank Underwood and famous TV bosses
Love him or hate him, House of Cards’ Frank Underwood is a captivating television personality whose powers of persuasion lead him all the way to our country’s highest ranking position, Commander in Chief. Although [...]
College debt is a dream killer
I had dinner with a friend and colleague last night. We talked about what is top of mind for both of us—in my case, that includes college debt. My friend had aspirations of becoming [...]
If I was running a credit union: The insider/outsider perspective
Do you ever have members who apply for loans that aren’t right for them, or who make financial mistakes that you has a banker would easily avoid? Or maybe you have a friend who [...]
How to deal with a personality conflict at work
In your lifetime, you’re going to work with someone who you won’t get along with. Often, it’s a personality conflict. Usually when two personalities clash, both parties are partially to blame. If [...]
4 worst things your colleagues do
It’s hard to believe but it is indeed a fact that most of us spend more time with our coworkers than we do with our own family and friends. Unfortunately, that means we have [...]
Pride is a powerful concept
From the time I started my credit union career as a front-line employee, to when I joined CUNA Mutual Group as an intern 20 years ago; serving the greater good has given me a personal [...]
Improve decisions through slower thinking
The research and insights of Daniel Kahneman, a psychologist and 2002 Nobel Prize winner in economics, are extremely valuable to leaders as they seek to improve strategic decision-making. Hahnemann’s best-selling book, “Thinking Fast and [...]
5 ways to save on common household expenses
If you’re like me, you’re always looking for ways to save. Sure, you can take drastic measures like living in a tiny house, but there are far easier ways to save money. Here’[...]
4 reasons you should wake up early
There are morning people and there are night owls. I’m naturally more of the latter, but I’ve slowly made the transition to being a little bit of both. While I’ll never be [...]
Does your credit union really have a member-centric culture?
Financial Institutions of all sizes and types – and really, businesses of any kind – use an array of quantifiable measures to evaluate performance. It’s typically an alphabet soup of sorts – the Key Performance Indicators like [...]