Strategic planning is both an obligation and an opportunity. Credit unions who plan well and execute well are the ones you read about today … growing faster, staying more relevant and becoming financially stronger. What makes [...]
Credit union leaders across the country agree that the world of community finance is changing at a breakneck pace. But although this change is challenging, it also represents a tremendous opportunity for growth. In conversation [...]
Looking for a better way to plan for growing your Credit Union? Here’s 6 full-proof steps to ensure your next sales and marketing plan is a resounding success! Start with the BIG Picture in [...]
Generation Z is the connected generation. Born after 1995, they don’t remember life without Wi-Fi. If you’re going to effectively market to Gen Z, you need to be prepared. Here are a few [...]
Last month, former Yahoo CEO Marissa Mayer resigned after running the company for about five years. She resigned because Verizon’s $4.48 billion acquisition of Yahoo officially closed, netting her a $23-million payout. At [...]
If your credit union isn’t offering members the ability to apply for, receive approval for, and check status of an auto loan from anywhere, you may be missing out on sales. As times and [...]
Almost every credit union I talk to says membership growth and member loyalty are major challenges they are trying to address. For every new membership opened, another is closed because it is dormant. Improving awareness [...]
Once our vacations are booked it can be hard to concentrate on much else. How are we supposed to finish our work when there’s sun and sand right around the corner? Before you shut [...]
My family has always shared a love of movies. Because I have two older brothers, I have many memories of watching comedies throughout the years. Many of these films are just as entertaining today as [...]
I've been a part of my credit union, Randolph-Brooks Federal Credit Union in Texas, for 28 years. In that time, I've risen through the ranks and learned a lot of leadership lessons – the kind you [...]
Equifax, Experian, and TransUnion have implemented new policies that will improve the credit scores of an expected 20 million Americans. Are your analysts prepared? Have you reviewed your risk criteria recently to see how this [...]
There's nothing more important to your development as a CU leader than to find good mentors. One of the key strategies I teach for aspiring and emerging leaders: “Find the right Master.” Already an established [...]
Sometimes it’s not easy to find talent in your organization. Occasionally, it’s easy to spot, especially if an employee excels in their current position. But what about those hidden gems? Here a few [...]
A few weeks ago I attended an event for professional speakers where a well-known keynote speaker shared ways to create connection with your audience. During his speech, he mentioned the town in upstate New York [...]
“Our employees are our most valuable asset.” “We treat our customers like guests and our employees like people.” Every organization says crap like this. Even the worst organizations on the planet say crap like this. [...]
